Available to hire
Hi, I’m Aaron Brannan, a Lakeland-based multimedia and customer-support professional with a passion for turning complex tech challenges into friendly, human-friendly solutions. I work well remotely, delivering Apple tech support, software troubleshooting, and account assistance to a global audience, while keeping meticulous notes and maintaining high customer satisfaction.
I also enjoy creative work in 3D design, digital art, video and photo editing, and music production. My background in theatre helped me develop communication, collaboration, and presentation skills, and I bring that energy to every project—whether troubleshooting a device, crafting a compelling graphic, or sharing content across social platforms.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Support Specialist at KellyConnect
August 30, 2025 - August 30, 2025Working independently, remotely from home while delivering technical support for Apple products, troubleshooting hardware, software, and account issues for a global customer base. Managing complex billing and account cases, documenting all resolutions in real time while handling multiple chat sessions simultaneously or phone calls. Consistently achieving above 80% customer satisfaction surveys.
Auto Insurance Customer Service Representative at Geico
February 5, 2018 - February 5, 2018Managed auto insurance policies, processed payments, and resolved account issues to maintain high retention and customer satisfaction. Recognized for empathetic communication and ability to de-escalate difficult customer situations.
Customer Support Specialist at Sykes Enterprises
March 1, 2014 - March 1, 2014Supported AT&T and Yahoo customers with account and technical issues, including fraud and password resets. Consistently exceeded sales targets for AT&T U-Verse add-ons.
Accounts Receivable / Collections Specialist at GC Services
August 1, 2013 - August 1, 2013Aided customers in payment related matters such as past due bills, cancelled services, and collecting payments to clear up balances. Resolved each call with a handle time of less than 3 minutes per call while maintaining customer satisfaction.
Retail Associate at Publix
June 1, 2012 - June 1, 2012Bagged groceries and provided excellent customer service.
Technical Support Representative at Sykes Enterprises
March 1, 2014 - March 1, 2014Supported AT&T and Yahoo customers with account and technical issues, including fraud and password resets; consistently exceeded sales targets for AT&T U-Verse add-ons.
Collections Specialist at GC Services
August 1, 2013 - August 1, 2013Aided customers in payment-related matters such as past due bills and cancelled services; collected payments to clear balances; resolved each call with a handle time under 3 minutes while maintaining customer satisfaction.
Technical Support Specialist (Remote) at KellyConnect
August 30, 2025 - August 30, 2025Provide remote technical support for Apple products, troubleshooting hardware, software, and account issues for a global customer base. Manage complex billing and account cases, documenting resolutions in real time while handling multiple chat sessions and phone calls. Consistently achieve above 80% customer satisfaction in surveys.
Customer Service Representative / Policy Administrator at Geico
February 5, 2018 - February 5, 2018Managed auto insurance policies, processed payments, and resolved account issues to maintain high retention and customer satisfaction. Recognized for empathetic communication and ability to de-escalate difficult customer situations.
Grocery Associate at Publix
June 1, 2012 - June 1, 2012Bagged groceries and provided excellent customer service.
Customer Service Representative - Auto Insurance at Geico
February 5, 2018 - February 5, 2018Managed auto insurance policies, processed payments, and resolved account issues to sustain high retention and customer satisfaction. Recognized for empathetic communication and de-escalation of difficult customer situations.
Account/Technical Support Specialist at Sykes Enterprises
March 1, 2014 - March 1, 2014Supported AT&T and Yahoo customers with account and technical issues, including fraud and password resets. Consistently exceeded sales targets for AT&T U-Verse add-ons.
Payments Specialist at GC Services
August 1, 2013 - August 1, 2013Aided customers with past due bills and other payment-related matters; resolved calls with under 3-minute handle times while maintaining customer satisfaction.
Grocery Clerk at Publix
June 1, 2012 - June 1, 2012Bagged groceries and provided excellent customer service.
Technical Support Agent at KellyConnect
August 30, 2025 - August 30, 2025Delivered remote technical support for Apple products to a global customer base; troubleshooted hardware, software, and account issues; managed complex billing and account cases; documented resolutions in real time; handled multiple chat sessions and phone calls; consistently achieved above 80% CSAT.
Auto Insurance Policy Specialist at Geico
February 5, 2018 - February 5, 2018Managed auto insurance policies, processed payments, and resolved account issues to maintain high retention and customer satisfaction; recognized for empathetic communication and ability to de-escalate difficult customer situations.
Support Specialist at Sykes Enterprises
March 1, 2014 - March 1, 2014Supported AT&T and Yahoo customers with account and technical issues, including fraud and password resets; consistently exceeded sales targets for AT&T U-Verse add-ons.
Collections/Payment Specialist at GC Services
August 1, 2013 - August 1, 2013Aided customers in payment related matters such as past due bills, cancelled services, and collecting payments to clear up balances; resolved each call with a handle time of less than 3 minutes per call while maintaining customer satisfaction.
Customer Service Associate at Publix
June 1, 2012 - June 1, 2012Bagged groceries and provided excellent customer service.
Education
High School Diploma, Theatre Major at Harrison School of the Visual and Performing Arts, Lakeland, FL
January 11, 2030 - January 1, 2010Completed coursework towards Liberal Arts at Polk State College, Lakeland, FL
January 11, 2030 - January 1, 2011High School Diploma at Harrison School of the Visual and Performing Arts
January 11, 2030 - January 1, 2010 coursework towards Liberal Arts at Polk State College
January 11, 2030 - January 1, 2011High School Diploma at Harrison School of the Visual and Performing Arts
January 11, 2030 - January 1, 2010Liberal Arts Coursework at Polk State College
January 11, 2030 - January 1, 2011High School Diploma at Harrison School of the Visual and Performing Arts, Lakeland, FL
January 11, 2030 - January 1, 2010Liberal Arts Coursework at Polk State College, Lakeland, FL
January 11, 2030 - January 1, 2011High School Diploma at Harrison School of the Visual and Performing Arts, Lakeland, FL
January 11, 2030 - January 1, 2010Completed coursework towards Liberal Arts at Polk State College, Lakeland, FL
January 11, 2030 - January 1, 2011Qualifications
Industry Experience
Software & Internet, Retail, Professional Services, Media & Entertainment, Education, Telecommunications, Financial Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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