Michael Tankard
I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles.
About
I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.
- Joined November 2025
Industry experience
- Energy & Utilities
- Telecommunications
- Healthcare
- Financial Services
Work experience
Oversaw dialer operations and daily telephony system administration, delivering complex reports and insights to support strategic initiatives; led process improvement and change management across multiple business units; collaborated with stakeholders to align contact center and operations strategies; supported energy and internet plan sales; built industry knowledge and strong customer engagement; provided technical support through JIRA tickets and troubleshooting to maintain operational reliability.
Led data-driven insights across energy, telco, health, and general insurance verticals; produced complex reports and dashboards; established QA checks to ensure data accuracy; collaborated across technical and non-technical teams to improve system functionality and operational efficiency; supported strategic initiatives and stakeholder reporting.
Oversaw the Genesys PureConnect platform, ensuring integration with business operations; collaborated with technical and non-technical teams to enhance system functionality and operational efficiency; delivered customer-focused sales support and maintained systems to enable successful outcomes.
Education
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