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I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.…I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

Michael Tankard

Data Analyst, Project Manager, Podcast Editor

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I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.…I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

Available to hire

I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Dialer Operations Manager at iSelect

January 1, 2024 - January 1, 2024

Oversaw dialer operations and daily telephony system administration, delivering complex reports and insights to support strategic initiatives; led process improvement and change management across multiple business units; collaborated with stakeholders to align contact center and operations strategies; supported energy and internet plan sales; built industry knowledge and strong customer engagement; provided technical support through JIRA tickets and troubleshooting to maintain operational reliability.

Senior Operations Analyst at iSelect

January 1, 2023 - January 1, 2023

Led data-driven insights across energy, telco, health, and general insurance verticals; produced complex reports and dashboards; established QA checks to ensure data accuracy; collaborated across technical and non-technical teams to improve system functionality and operational efficiency; supported strategic initiatives and stakeholder reporting.

Sales Consultant at iSelect

January 1, 2020 - January 1, 2020

Oversaw the Genesys PureConnect platform, ensuring integration with business operations; collaborated with technical and non-technical teams to enhance system functionality and operational efficiency; delivered customer-focused sales support and maintained systems to enable successful outcomes.