I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

Michael Tankard

I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

Available to hire

I’m an Australian professional with a background in sales, data, and operations at iSelect, where I spent over seven years moving from sales to senior analyst and management roles. These days I work freelance as a podcast editor and guitar teacher, combining analytical precision with creativity and communication. I enjoy helping projects run smoothly, sound great, and connect with people. Currently based in Japan, working remotely with clients around the world.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Work Experience

Dialer Operations Manager at iSelect
January 1, 2024 - January 1, 2024
Oversaw dialer operations and daily telephony system administration, delivering complex reports and insights to support strategic initiatives; led process improvement and change management across multiple business units; collaborated with stakeholders to align contact center and operations strategies; supported energy and internet plan sales; built industry knowledge and strong customer engagement; provided technical support through JIRA tickets and troubleshooting to maintain operational reliability.
Senior Operations Analyst at iSelect
January 1, 2023 - January 1, 2023
Led data-driven insights across energy, telco, health, and general insurance verticals; produced complex reports and dashboards; established QA checks to ensure data accuracy; collaborated across technical and non-technical teams to improve system functionality and operational efficiency; supported strategic initiatives and stakeholder reporting.
Sales Consultant at iSelect
January 1, 2020 - January 1, 2020
Oversaw the Genesys PureConnect platform, ensuring integration with business operations; collaborated with technical and non-technical teams to enhance system functionality and operational efficiency; delivered customer-focused sales support and maintained systems to enable successful outcomes.

Education

Victorian Certificate of Education at Bayside Christian College
January 1, 2007 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Energy & Utilities, Telecommunications, Healthcare, Financial Services

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

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