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Few things are more fulfilling than creating value for others. Industrial Engineer with a Master’s in Entrepreneurship and Innovation (Barcelona) and 5+ years of international experience across tourism and travel services, as well as digital platforms. Background across service industries through roles involving management support, feasibility analysis, customer experience, sales, and public relations, with hands-on experience CRM and PMS systems and AI-assisted platforms. Founder and Project Lead of an early-stage leisure and travel-tech project. Now I’m now looking to be part of teams within innovation-driven ecosystems, particularly tech-enabled platforms, AI-assisted products, or travel-tech, where I can contribute across customer engagement, product collaboration, and business support functions. Curiosity, a quiet ambition, and a practical mindset shape how I help teams move ideas forward.…Few things are more fulfilling than creating value for others. Industrial Engineer with a Master’s in Entrepreneurship and Innovation (Barcelona) and 5+ years of international experience across tourism and travel services, as well as digital platforms. Background across service industries through roles involving management support, feasibility analysis, customer experience, sales, and public relations, with hands-on experience CRM and PMS systems and AI-assisted platforms. Founder and Project Lead of an early-stage leisure and travel-tech project. Now I’m now looking to be part of teams within innovation-driven ecosystems, particularly tech-enabled platforms, AI-assisted products, or travel-tech, where I can contribute across customer engagement, product collaboration, and business support functions. Curiosity, a quiet ambition, and a practical mindset shape how I help teams move ideas forward.

Michel Bertoni

Product Designer, UX Designer, Web Designer, +2

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Few things are more fulfilling than creating value for others. Industrial Engineer with a Master’s in Entrepreneurship and Innovation (Barcelona) and 5+ years of international experience across tourism and travel services, as well as digital platforms. Background across service industries through roles involving management support, feasibility analysis, customer experience, sales, and public relations, with hands-on experience CRM and PMS systems and AI-assisted platforms. Founder and Project Lead of an early-stage leisure and travel-tech project. Now I’m now looking to be part of teams within innovation-driven ecosystems, particularly tech-enabled platforms, AI-assisted products, or travel-tech, where I can contribute across customer engagement, product collaboration, and business support functions. Curiosity, a quiet ambition, and a practical mindset shape how I help teams move ideas forward.…Few things are more fulfilling than creating value for others. Industrial Engineer with a Master’s in Entrepreneurship and Innovation (Barcelona) and 5+ years of international experience across tourism and travel services, as well as digital platforms. Background across service industries through roles involving management support, feasibility analysis, customer experience, sales, and public relations, with hands-on experience CRM and PMS systems and AI-assisted platforms. Founder and Project Lead of an early-stage leisure and travel-tech project. Now I’m now looking to be part of teams within innovation-driven ecosystems, particularly tech-enabled platforms, AI-assisted products, or travel-tech, where I can contribute across customer engagement, product collaboration, and business support functions. Curiosity, a quiet ambition, and a practical mindset shape how I help teams move ideas forward.

Available to hire

Few things are more fulfilling than creating value for others. Industrial Engineer with a Master’s in Entrepreneurship and Innovation (Barcelona) and 5+ years of international experience across tourism and travel services, as well as digital platforms. Background across service industries through roles involving management support, feasibility analysis, customer experience, sales, and public relations, with hands-on experience CRM and PMS systems and AI-assisted platforms. Founder and Project Lead of an early-stage leisure and travel-tech project.

Now I’m now looking to be part of teams within innovation-driven ecosystems, particularly tech-enabled platforms, AI-assisted products, or travel-tech, where I can contribute across customer engagement, product collaboration, and business support functions. Curiosity, a quiet ambition, and a practical mindset shape how I help teams move ideas forward.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

Italian

Fluent

English

Advanced

French

Beginner

Work Experience

Content Moderator at TELUS International

January 1, 2024 - April 30, 2025

Reviewed and classified user-generated content according to platform policies and quality standards. Supported AI training and refinement processes by providing labeled data, edge-case analysis and structured feedback across high-volume content moderation workflows.

Personal Cruise Consultant at Costa Cruises

March 1, 2022 - September 30, 2023

Supported revenue-oriented customer engagement initiatives through personalized advisory and sales conversations. Used CRM and sales tools to manage leads, follow-ups and engagement outcomes.

Guest Experience & Tour Operations at Alpitour

June 1, 2021 - November 30, 2021

Managed guest assistance and issue resolution across the travel experience lifecycle. Supported tour operations, logistics coordination, and sales of excursions and ancillary services.

Assistant Manager at Gecko Resort

October 1, 2020 - April 30, 2021

Supported resort management across service coordination, administrative tasks, and operational decision-making; use of PMS and Channel Manager Systems. Conducted feasibility analysis and financial projections for tourism activities and real estate opportunities. Contributed to digital marketing initiatives and online presence management; use of OTAs.

HR Analyst at Petroleum Engineering and Projects Company (EIPP)

September 1, 2019 - May 31, 2020

Designed and applied salary distribution models based on multiple performance and operational variables. Supported internal reporting and performance monitoring using advanced Excel-based analysis.

Project Lead at FoxPlan

November 1, 2015 - Present

Early-stage platform for leisure and travel experiences. Defined website structure, user flows and functional requirements; coordinated design and development. Designed, coordinated, and hosted curated social experiences ("FoxPlan Originals"). Content creation and management of social media presence.

Cruise Expert (part-time) at Costa Cruises

June 1, 2005 - Present

Provided personalized travel advisory, managed customer inquiries and follow-ups using CRM-based systems, supporting retention and rebooking initiatives. Aligned service delivery with commercial objectives in collaboration with sales and service teams.