Client Success & Social Media Manager at Map The Unknown ( @maptheunknown ) & Kanaway EcoVILLA ( @kanawayvilla )

Managed end-to-end client journey and engagement by helping create automations, value-added bonuses, and funnel improvements to reduce friction in onboarding and increase retention. Drove revenue growth with early sales contributions and multi-month revenue impact within a small team. Increased Instagram reach by optimizing strategic content and engagement. Relaunched TikTok and YouTube Shorts with high-volume short-form production to expand visibility. Grew lead pipeline by boosting total contacts and new contacts, generating 1,800+ warm leads within three months, and supported lead generation and lead nurturing through conversations and content-driven workflows.

Content Manager at Carnival Cruise Line

Owned marketing and brand execution for guest-facing communications and internal content management, including program updates and daily newsletters. Helped personalize guest experiences via in-app recommendations and coordinated content across multiple channels (printed materials, app, signage, TV programming, and more). Supported business operations with meetings, reviewing financial reports, and evaluating goals. Advocated for guest and employee well-being and contributed to sales improvement and overall customer satisfaction.