I’m a Communication Specialist with a strong background in social media strategy, multilingual content, and customer experience, with a focus on Spanish and English-language markets. I’ve worked across companies like Ipsos iSay, Telus International, and Genpact, combining communication, support, and analysis to improve engagement and customer satisfaction. What sets me apart is my ability to bridge content, customer insights, and cross-team coordination to deliver clear, impactful communication that resonates with users.…

diana mihut

I’m a Communication Specialist with a strong background in social media strategy, multilingual content, and customer experience, with a focus on Spanish and English-language markets. I’ve worked across companies like Ipsos iSay, Telus International, and Genpact, combining communication, support, and analysis to improve engagement and customer satisfaction. What sets me apart is my ability to bridge content, customer insights, and cross-team coordination to deliver clear, impactful communication that resonates with users.…

Available to hire

I’m a Communication Specialist with a strong background in social media strategy, multilingual content, and customer experience, with a focus on Spanish and English-language markets. I’ve worked across companies like Ipsos iSay, Telus International, and Genpact, combining communication, support, and analysis to improve engagement and customer satisfaction. What sets me apart is my ability to bridge content, customer insights, and cross-team coordination to deliver clear, impactful communication that resonates with users.

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Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Communication Specialist at Ipsos Interactice Services
November 2, 2020 - Present
·Developed and implemented social media content strategies and marketing campaigns. ·Moderated and proofread Spanish content, optimizing for SEO and engagement. ·Coordinated projects across teams to ensure timely delivery and high-quality communication
Process Associate at Genpact
November 30, 2017 - April 30, 2019
·Offered technical assistance for Spanish and English-speaking clients in manufacturing operations. ·Analyzed feedback reports and contributed to action plans to improve customer satisfaction. ·Assisted in AD account setup and email provisioning for users

Education

Foreign Languages and Literatures at University of Bucharest
October 1, 2013 - June 30, 2017
Spanish-English Philology Section

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Travel & Hospitality
    3 month anniversary campaign

    A relevant example is a retention campaign I developed at Ipsos iSay, targeting members who were reaching their three-month milestone on the platform.

    The main objective was to reduce user churn at this critical point and increase engagement by encouraging members to stay active and participate in more surveys.

    I designed a marketing plan based on segmentation and personalization, leveraging both email and in-platform notifications, with a friendly tone adapted to each market across Europe. The campaign also incorporated gamification elements, such as bonus points, to further incentivize participation.

    We measured success through clear KPIs: retention rates compared to previous user performance, open and click-through rates for communications, and an increase in survey completion rates following the campaign.

    The outcome was a noticeable improvement in retention and engagement across all targeted markets, demonstrating that a personalized approach combined with precise timing can have a direct impact.

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