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I’m Michael Mbai, a detail-focused transcriptionist and researcher with strong listening skills and a commitment to accuracy and turnaround times. I transcribe audio into clear, client-ready text, handling everything from speaker labeling and time coding to medical terminology research while following provided style guides. In addition to medical transcription, I’ve worked across general transcription, captioning, and search-quality evaluation—helping improve online content and moderating platforms like YouTube chat. Earlier in my career, I also provided technical support and built websites using tools like HTML/CSS, Joomla, and WordPress, which strengthened my troubleshooting and communication skills.…I’m Michael Mbai, a detail-focused transcriptionist and researcher with strong listening skills and a commitment to accuracy and turnaround times. I transcribe audio into clear, client-ready text, handling everything from speaker labeling and time coding to medical terminology research while following provided style guides. In addition to medical transcription, I’ve worked across general transcription, captioning, and search-quality evaluation—helping improve online content and moderating platforms like YouTube chat. Earlier in my career, I also provided technical support and built websites using tools like HTML/CSS, Joomla, and WordPress, which strengthened my troubleshooting and communication skills.

Michael Mbai

Audio Transcriber, Web Developer, Writer, +3

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I’m Michael Mbai, a detail-focused transcriptionist and researcher with strong listening skills and a commitment to accuracy and turnaround times. I transcribe audio into clear, client-ready text, handling everything from speaker labeling and time coding to medical terminology research while following provided style guides. In addition to medical transcription, I’ve worked across general transcription, captioning, and search-quality evaluation—helping improve online content and moderating platforms like YouTube chat. Earlier in my career, I also provided technical support and built websites using tools like HTML/CSS, Joomla, and WordPress, which strengthened my troubleshooting and communication skills.…I’m Michael Mbai, a detail-focused transcriptionist and researcher with strong listening skills and a commitment to accuracy and turnaround times. I transcribe audio into clear, client-ready text, handling everything from speaker labeling and time coding to medical terminology research while following provided style guides. In addition to medical transcription, I’ve worked across general transcription, captioning, and search-quality evaluation—helping improve online content and moderating platforms like YouTube chat. Earlier in my career, I also provided technical support and built websites using tools like HTML/CSS, Joomla, and WordPress, which strengthened my troubleshooting and communication skills.

Available to hire

I’m Michael Mbai, a detail-focused transcriptionist and researcher with strong listening skills and a commitment to accuracy and turnaround times. I transcribe audio into clear, client-ready text, handling everything from speaker labeling and time coding to medical terminology research while following provided style guides.

In addition to medical transcription, I’ve worked across general transcription, captioning, and search-quality evaluation—helping improve online content and moderating platforms like YouTube chat. Earlier in my career, I also provided technical support and built websites using tools like HTML/CSS, Joomla, and WordPress, which strengthened my troubleshooting and communication skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Medical Transcriptionist at The OutSec Group Ltd

July 1, 2023 - Present

Listen to audio recordings and type out medical reports. Research names, addresses, medication, and medical terminologies. Apply speaker labeling and time coding according to client requirements, follow the provided style guide, and deliver transcripts with very high accuracy while meeting turnaround deadlines for urgent and regular reports.

General Transcriptionist at Way With Words

November 1, 2019 - May 31, 2023

Convert audio recordings into text transcripts, including researching names, addresses, products, and unfamiliar terms. Perform spelling checks in US or UK format per project guidelines, follow the style guide, maintain high accuracy, and meet strict turnaround deadlines.

Search Quality Rater at Lionbridge Technologies, LLC

January 1, 2019 - July 31, 2022

Improve the quality of online searches by analyzing web pages and providing feedback to Google. Moderate YouTube chat to identify inappropriate comments, analyze and rate YouTube video quality, and research and provide feedback on the reputation of content creators, completing tasks with accuracy and within recommended time frames.

Captioner at Rev.com

January 1, 2017 - November 30, 2018

Watch videos and convert audio to text captions. Synchronize captions to match the speakers, apply the provided style guide, research names, addresses, products, and unfamiliar terms, produce highly accurate transcripts, and meet strict turnaround deadlines.

Technical Support / Web Developer at Net Masters Limited

November 1, 2002 - January 31, 2017

Provide desktop support via telephone and in-person for small and medium-sized companies. Support IT infrastructure including MS Exchange and MDaemon Email Server. Build static websites using HTML & CSS and develop websites using Joomla and WordPress. Troubleshoot technical issues and stay current with emerging technologies to support customer projects.