Collaborated on 20+ projects with different design and development teams; led daily meetings with senior developers to resolve project issues, track progress, and set priorities; conducted regular 1-on-1 code reviews to improve deployment quality and reduce post-release issues; conducted at least one performance review per year with senior management to explore growth opportunities; developed responsive websites for public sector clients, adhering to WCAG 2.1 accessibility standards to ensure inclusive user experiences; translated Figma designs into fully functional web pages with pixel-perfect accuracy (≈95% match); optimized data management for over 100 photos processed daily by a third-party AI tool, focusing on filtering, categorizing, and prioritizing to meet client requirements; developed a platform to digitize slow, paper-based bureaucratic processes, reducing average process time from 5+ years to just a few weeks; led the web development portion of a project, creating a syste

Technical Support Specialist at Epic Games

January 1, 2020 - December 31, 2022

Supported players and creators by resolving account, launcher, and in-game issues, combining technical troubleshooting with strong communication in a fast-paced, customer-centric environment.

Technical Support Specialist at Microsoft

January 1, 2018 - January 1, 2020

Provided technical support for Windows and Microsoft services, diagnosing software and account issues while delivering clear, user-focused solutions under SLA constraints.

Graphic Designer at AV Design

January 1, 2017 - January 1, 2018

Managed the design of marketing materials for social media, including logos and videos, directly supporting 5+ successful product launches and honing skills in responsive design for web and digital media; created video and image content for social media, contributing to a 15% increase in engagement and building a strong foundation in design principles and user interaction for web design.