Available to hire
I’m a Product & UX/UI Designer with 3+ years of experience creating thoughtful, user-centred digital experiences across web and mobile. I work across UX, UI and visual design — from research and user flows through to high-fidelity interfaces, prototypes and design systems.
I’ve worked with organisations across healthcare, education, energy, insurance and entertainment, helping turn complex ideas into clear, engaging digital products. I also bring a practical understanding of front-end development, allowing me to collaborate closely with developers and design with implementation in mind.
Whether you’re building something new or improving an existing product, I can help shape the experience from idea to polished, production-ready design.
Skills
Experience Level
Work Experience
Clinic Operations Coordinator at TELUS Health
January 1, 2026 - July 1, 2026Coordinated end-to-end clinic operations for high-volume flu vaccination clinics across Australia. Scheduled 200+ clinics and managed logistics, scheduling, and staff coordination within tight timelines. Managed a portfolio of 70+ clients simultaneously and oversaw program delivery and stakeholder communication. Improved clinic processes/documentation and service delivery with a focus on employee and patient experience. Provided design recommendations for the online system to improve staff efficiency and end-user experience.
Clinic Operations Coordinator at TELUS Health
January 1, 2025 - July 1, 2025Coordinated end-to-end clinic operations for the TELUS Health flu vaccination program, managing scheduling, logistics and staff coordination for high-volume vaccination clinics across Australia. Scheduled 200+ clinics, managed a portfolio of 70+ clients, and improved clinic processes and documentation with an employee and patient experience focus. Provided design recommendations for an online system to improve staff efficiency and end-user experience.
Hospitality Team Leader at St. Andrews Beach Brewery & Australian Open
August 1, 2024 - PresentOrganised and delivered private functions and events, overseeing setup, staffing and service delivery. Led front-of-house guest experience, ensuring guests felt welcomed, informed and well supported. Acted as a key link between front-of-house and management to improve team alignment and service flow. Planned social events to strengthen staff culture and engagement.
Product & Experience Designer at EY - Studio+
February 1, 2023 - February 1, 2024Delivered human-centred design solutions for major public and private sector clients. Designed and delivered responsive web experiences to improve awareness and drive adoption of Lloyd’s of London’s digital transformation strategy (contributing to 184% account growth and expanding project scope from AUD $1.26M to AUD $3.61M). Researched and generated future concepts for Disney’s internal product development process using AI and emerging tech (design sprint deliverables supported client engagement and further concept exploration). Delivered end-to-end design for National Highways England’s internal incident response platform, producing research-led UI designs to streamline workflows and enable faster identification and response to road incidents (alpha-phase deliverables validated user needs and enabled investment for the next phase).
UX / UI Designer at LION+MASON
June 1, 2022 - February 1, 2023Delivered user-centred research, strategy and design across a diverse client portfolio. Supported in-house design initiatives including content creation. Designed, tested and iterated an online discussion forum for Cambridge University Press to support collaboration and knowledge sharing within the academic research community. Co-led discovery work for Media Sense, mapping complex user journeys and facilitating stakeholder workshops to inform strategic direction and unlock next-phase investment. Developed a user research strategy for neurodivergent users for Little Journey to reduce anxiety in children undergoing healthcare procedures via a digital eSupport platform. Refreshed internal branding materials and digital touchpoints, including logos, pitch decks and advertising assets.
UX / UI Designer at Hark
June 1, 2021 - June 1, 2022Supported the design of a cloud-based energy analytics platform for major UK retailers to monitor thousands of assets and reduce energy costs at scale. Maintained a comprehensive design system for scalable and consistent user interfaces. Collaborated with data scientists, developers and designers to deliver high-fidelity user interfaces. Rapidly prototyped and tested solutions during design sprints, optimising a new reporting system. Created and published digital content across web, social and sales channels to enhance brand presence.
UX Designer & Researcher at NHS X
July 1, 2020 - September 1, 2020Within a 3-month contract in the NHS X Digital Transformation team, streamlined internal user research processes and improved staff alignment. Conducted usability testing and interviews to evaluate existing internal user research materials. Identified 9 pain points and 10 actionable insights to inform requirements for new documentation. Created prototypes and A/B tested with end users, iterating designs based on direct feedback. Redesigned a user research playbook and supporting materials to improve alignment across internal teams.
Education
Bachelor of Arts in Digital Media (First-Class) at University of Leeds
January 1, 2018 - January 1, 2021Bachelor of Arts in Digital Media (First-Class) at University of Leeds
January 1, 2018 - January 1, 2021Qualifications
Industry Experience
Healthcare, Financial Services, Education, Media & Entertainment, Government, Professional Services, Travel & Hospitality, Software & Internet
Skills
Experience Level
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