Hi, am a dedicated and enthusiastic Project Manager with a strong passion for enhancing team collaboration and optimizing processes. My experience spans various roles where I have successfully implemented improvements that drive efficiency and productivity. My experience in retail coordination, customer support and social media strategy make me a valuable and creative asset to any team. I thrive in dynamic environments, adeptly managing multiple deadlines and transforming customer needs into actionable plans. Currently, I am completing the Google Project Management Certificate, which further solidifies my skills in project management methodologies. I am mainly looking for a remote role, but am also open for relocation.

Marit Pihelgas

Hi, am a dedicated and enthusiastic Project Manager with a strong passion for enhancing team collaboration and optimizing processes. My experience spans various roles where I have successfully implemented improvements that drive efficiency and productivity. My experience in retail coordination, customer support and social media strategy make me a valuable and creative asset to any team. I thrive in dynamic environments, adeptly managing multiple deadlines and transforming customer needs into actionable plans. Currently, I am completing the Google Project Management Certificate, which further solidifies my skills in project management methodologies. I am mainly looking for a remote role, but am also open for relocation.

Available to hire

Hi, am a dedicated and enthusiastic Project Manager with a strong passion for enhancing team collaboration and optimizing processes. My experience spans various roles where I have successfully implemented improvements that drive efficiency and productivity. My experience in retail coordination, customer support and social media strategy make me a valuable and creative asset to any team. I thrive in dynamic environments, adeptly managing multiple deadlines and transforming customer needs into actionable plans. Currently, I am completing the Google Project Management Certificate, which further solidifies my skills in project management methodologies. I am mainly looking for a remote role, but am also open for relocation.

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Language

Estonian
Fluent
English
Fluent

Work Experience

Social Media Manager (Freelance)
June 1, 2026 - Present
Managed social media strategy and content for an independent fashion photographer, overseeing Instagram growth, content planning, editing, and brand positioning. Increased views 10x within 30 days (from 9k to 90k per month).
Retail & Service Coordinator at Kohvise mu OÜ (coffee machine retailer & repair shop)
February 10, 2025 - May 31, 2026
Coordinated retail and service operations, including supporting customer service processes that connected repairs with billing and follow-up. Helped ensure smoother customer interactions and operational efficiency.
Customer Support Specialist Bolt at Teleperformance Portugal AS
June 1, 2024 - February 1, 2025
Efficiently managed high-volume customer requests, prioritizing issues and delivering solutions in line with established processes and quality standards. Achieved a 99% quality score within the first month and maintained consistently high performance within the team.

Education

Google Project Management Certificate at Google
January 11, 2030 - September 5, 2026
Minor in Social Studies at Viljandi High School
September 1, 2005 - January 1, 2016

Qualifications

Business Fundamentals (course)
September 20, 2023 - November 20, 2023

Industry Experience

Education, Professional Services, Retail, Media & Entertainment