Marit Pihelgas

Available to hire

Hi, am a dedicated and enthusiastic Project Manager with a strong passion for enhancing team collaboration and optimizing processes.

About

Hi, am a dedicated and enthusiastic Project Manager with a strong passion for enhancing team collaboration and optimizing processes. My experience spans various roles where I have successfully implemented improvements that drive efficiency and productivity. My experience in retail coordination, customer support and social media strategy make me a valuable and creative asset to any team. I thrive in dynamic environments, adeptly managing multiple deadlines and transforming customer needs into actionable plans. Currently, I am completing the Google Project Management Certificate, which further solidifies my skills in project management methodologies. I am mainly looking for a remote role, but am also open for relocation.

  • 2 years' experience
  • Joined September 2026

Languages

  • EstonianFluent
  • EnglishFluent

Industry experience

  • Education
  • Professional Services
  • Retail
  • Media & Entertainment

Work experience

Social Media Manager (Freelance)Jun 2026 – Present · 6 mos

Managed social media strategy and content for an independent fashion photographer, overseeing Instagram growth, content planning, editing, and brand positioning. Increased views 10x within 30 days (from 9k to 90k per month).

Retail & Service Coordinator · Kohvise mu OÜ (coffee machine retailer & repair shop)Feb 2025 – May 2026 · 1 yr 4 mos

Coordinated retail and service operations, including supporting customer service processes that connected repairs with billing and follow-up. Helped ensure smoother customer interactions and operational efficiency.

Customer Support Specialist Bolt · Teleperformance Portugal ASJun 2024 – Feb 2025 · 9 mos

Efficiently managed high-volume customer requests, prioritizing issues and delivering solutions in line with established processes and quality standards. Achieved a 99% quality score within the first month and maintained consistently high performance within the team.

Education

Google Project Management Certificate · Google2030 – 2026
Minor in Social Studies · Viljandi High School2005 – 2016

Certifications and awards

Business Fundamentals (course)2023

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