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I am a detail-oriented E-Commerce & Shopify Operations Specialist with a background from Foreign Trade University. I actively manage end-to-end Shopify store operations, including print-on-demand (Printify) catalog setup, SKU creation, SEO tag optimization, and media management using WebP compression and Content-Files replacement methods to protect historical sales data. Additionally, I excel in cross-channel customer support (email, chat, order tracking, returns, and dispute resolution) and technical inventory coordination. I am dedicated to delivering seamless digital shopping experiences and reliable operational support for US-based remote teams.…I am a detail-oriented E-Commerce & Shopify Operations Specialist with a background from Foreign Trade University. I actively manage end-to-end Shopify store operations, including print-on-demand (Printify) catalog setup, SKU creation, SEO tag optimization, and media management using WebP compression and Content-Files replacement methods to protect historical sales data. Additionally, I excel in cross-channel customer support (email, chat, order tracking, returns, and dispute resolution) and technical inventory coordination. I am dedicated to delivering seamless digital shopping experiences and reliable operational support for US-based remote teams.

Minh Thu Tran

eCommerce Developer, Content Producer, Web Developer, +2

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I am a detail-oriented E-Commerce & Shopify Operations Specialist with a background from Foreign Trade University. I actively manage end-to-end Shopify store operations, including print-on-demand (Printify) catalog setup, SKU creation, SEO tag optimization, and media management using WebP compression and Content-Files replacement methods to protect historical sales data. Additionally, I excel in cross-channel customer support (email, chat, order tracking, returns, and dispute resolution) and technical inventory coordination. I am dedicated to delivering seamless digital shopping experiences and reliable operational support for US-based remote teams.…I am a detail-oriented E-Commerce & Shopify Operations Specialist with a background from Foreign Trade University. I actively manage end-to-end Shopify store operations, including print-on-demand (Printify) catalog setup, SKU creation, SEO tag optimization, and media management using WebP compression and Content-Files replacement methods to protect historical sales data. Additionally, I excel in cross-channel customer support (email, chat, order tracking, returns, and dispute resolution) and technical inventory coordination. I am dedicated to delivering seamless digital shopping experiences and reliable operational support for US-based remote teams.

Available to hire

I am a detail-oriented E-Commerce & Shopify Operations Specialist with a background from Foreign Trade University. I actively manage end-to-end Shopify store operations, including print-on-demand (Printify) catalog setup, SKU creation, SEO tag optimization, and media management using WebP compression and Content-Files replacement methods to protect historical sales data. Additionally, I excel in cross-channel customer support (email, chat, order tracking, returns, and dispute resolution) and technical inventory coordination. I am dedicated to delivering seamless digital shopping experiences and reliable operational support for US-based remote teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Vietnamese

Fluent

English

Advanced

French

Advanced

Work Experience

Customer Service & Shopify E-Commerce Operations Specialist (Clothing Sector) at Viet Minh Global Joint Stock Company

September 1, 2025 - Present

Managed Shopify store and product catalog for the clothing niche using Printify integration. Optimized product detail pages including descriptions, images, tags, collections, and navigation to improve storefront usability. Coordinated SKU uploads with creative teams according to strict formatting guidelines. Ran order fulfillment by working directly with POD suppliers and manufacturing workshops to verify order accuracy. Reduced shipping costs by identifying bottlenecks and improving fulfillment workflows, while tracking shipments with 3PL providers and resolving transit delays. Provided high-touch customer support via email and social channels (Facebook/Instagram), handling order tracking, returns, and exchanges, and achieving 5-star feedback through professional complaint resolution.

Sales & Business Development Intern at Nhanh.vn Joint Stock Company

April 1, 2025 - September 30, 2025

Proactively reached out to potential retail and wholesale businesses across online and offline channels to expand the client base. Advised merchants on tailored SaaS solutions including omnichannel POS management, Facebook fanpage chat software, and nationwide COD shipping services. Partnered with the Customer Success team to support post-sales onboarding and provide user support to maintain client retention.