I am a community manager with expertise in digital advertising, campaign optimization, and data-driven strategies to maximize ROI and boost brand visibility. I am proficient in Google Ads, Meta Business, and HTML/CSS for optimizing campaigns and digital performance. I excel at managing customer relationships, addressing diverse customer needs, and delivering personalized, multilingual communication. I thrive in fast-paced environments, and I love streamlining workflows with Asana to support key marketing goals such as increasing brand awareness, driving customer retention, and improving overall engagement. My experience spans community management, e-commerce, and digital marketing across multiple regions, which helps me align campaigns with business goals, analyze data, and deliver measurable results. I enjoy collaborating with cross-functional teams to optimize campaigns, content, and website performance while keeping a customer-first mindset.

Miray Manav

I am a community manager with expertise in digital advertising, campaign optimization, and data-driven strategies to maximize ROI and boost brand visibility. I am proficient in Google Ads, Meta Business, and HTML/CSS for optimizing campaigns and digital performance. I excel at managing customer relationships, addressing diverse customer needs, and delivering personalized, multilingual communication. I thrive in fast-paced environments, and I love streamlining workflows with Asana to support key marketing goals such as increasing brand awareness, driving customer retention, and improving overall engagement. My experience spans community management, e-commerce, and digital marketing across multiple regions, which helps me align campaigns with business goals, analyze data, and deliver measurable results. I enjoy collaborating with cross-functional teams to optimize campaigns, content, and website performance while keeping a customer-first mindset.

Available to hire

I am a community manager with expertise in digital advertising, campaign optimization, and data-driven strategies to maximize ROI and boost brand visibility. I am proficient in Google Ads, Meta Business, and HTML/CSS for optimizing campaigns and digital performance. I excel at managing customer relationships, addressing diverse customer needs, and delivering personalized, multilingual communication. I thrive in fast-paced environments, and I love streamlining workflows with Asana to support key marketing goals such as increasing brand awareness, driving customer retention, and improving overall engagement.

My experience spans community management, e-commerce, and digital marketing across multiple regions, which helps me align campaigns with business goals, analyze data, and deliver measurable results. I enjoy collaborating with cross-functional teams to optimize campaigns, content, and website performance while keeping a customer-first mindset.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate

Language

English
Advanced
Spanish; Castilian
Intermediate
Turkish
Fluent

Work Experience

Community Manager
July 1, 2025 - Present
Managed community interactions on Instagram and Facebook, responded quickly to comments; tracked engagement using Meta Insights and supported content optimization; coordinated order-related issues and customer communication to reduce repeat inquiries and enhance overall experience; supported Meta campaigns and Shopify operations to boost engagement and customer satisfaction.
Customer Service Agent & Customer Communication at Interpretia
June 1, 2024 - July 1, 2025
Managed multilingual customer inquiries, delivered tailored solutions; coordinated interpretation services for limited English proficiency customers; ensured accurate data entry and guided customers to resources while handling diverse support cases.
Digital Marketing Specialist at Ermuz Digital Marketing Agency
July 1, 2023 - March 1, 2024
Supported email campaign execution (HTML/CSS), including setup, updates, and performance tracking; assisted in optimizing ad copy and keywords; monitored campaign performance and supported data-driven improvements; coordinated content updates, targeting, and campaign activities to increase brand visibility and audience reach.
Junior E-commerce Manager at Marjin Leather Product
September 1, 2022 - April 1, 2023
Managed product data and website content to improve accuracy and user experience, contributing to an approximately 10% increase in conversion rate; updated backend systems and optimized navigation; supported Google & Meta Ads and handled customer issues to boost traffic and retention.
Performance Marketing Intern at Moof Digital Marketing Agency
April 1, 2022 - June 1, 2022
Analyzed campaign data using Google Ads to support optimization decisions; collaborated with teams to monitor performance and align with business goals; assisted in preparing reports and marketing materials to support data-driven decision-making.
Content Creator Intern at Arab West Magazine
January 1, 2021 - March 1, 2022
Wrote articles and conducted interviews for online publication; produced SEO-friendly content based on trend analysis; promoted content on social media platforms.

Education

Bachelor's Degree in Public Relations and Publicity at Istanbul University
January 11, 2030 - May 10, 2026

Qualifications

Digital Hub - Digital Marketing Academy
January 11, 2030 - May 10, 2026
Google Ads Mastery Course - Udemy
January 11, 2030 - May 10, 2026
SEO + Google Ads Training / Dual Digital Marketing Training - Udemy
January 11, 2030 - May 10, 2026
Google Skill Shop: Search for Advertisements | Shopping Advertisements | Display Network
January 11, 2030 - May 10, 2026
AIESEC Youth 4 Global Goals - Global Volunteer
January 11, 2030 - May 10, 2026

Industry Experience

Software & Internet, Retail, Media & Entertainment, Professional Services, Education