Independent Content Creator at Self-employed

Built and managed an online community of 1.7K+ followers; collaborated with brands to promote products and games; applied communication and research skills to create accessible and engaging content.

Digital Communications Assistant at University of Waterloo

Led content audits for 30+ Drupal websites (4–50+ webpages per site), ensuring accuracy, accessibility, and brand consistency through a major site migration. Optimized post-migration layouts to improve usability and visual coherence. Applied web best practices and maintained compliance with WCAG accessibility standards and university branding. Collaborated with stakeholders to refine web content structure, improving navigation and readability for student audiences. Enhanced website navigation by restructuring information architecture and collaborating with stakeholders, leading to a 40% decrease in student support inquiries related to navigation issues.

Technical Writer (Co-op Roles) at University of Waterloo

Spearheaded the department’s first social media presence on X (formerly Twitter), reaching over 100 students and improving clarity for student audiences. Led a team of three to revamp internal and client-facing training documentation, standardizing tone and layout and improving usability. Produced and edited newsletters on technology updates, applying editorial precision and adherence to style standards.

Knowledge Editor at BlackBerry

Earned recognition from the technical development team for minimizing rework and reducing developer workload. Tracked and resolved over 50% of customer-reported issues by improving the company’s self-help documentation system.