Hi, I’m Mishkatul Islam Sofol, a Crypto Community Manager and Web3 Copywriter with 10 months of hands-on experience growing the official KuCoin Bangladesh Telegram and Discord communities from 7,000 to 25,000+ members. I specialize in community moderation, onboarding documentation, and crafting clear, engaging crypto content that aligns with brand voice. Beyond community building, I handle high-volume support topics, KYC/AML basics, wallet/troubleshooting guidance, and security. I’ve reduced repetitive support queries by 35% through structured FAQ onboarding, and I’m actively seeking remote roles in community management, chat support, or Web3 content writing.…

Mishkatul Islam Sofol

Hi, I’m Mishkatul Islam Sofol, a Crypto Community Manager and Web3 Copywriter with 10 months of hands-on experience growing the official KuCoin Bangladesh Telegram and Discord communities from 7,000 to 25,000+ members. I specialize in community moderation, onboarding documentation, and crafting clear, engaging crypto content that aligns with brand voice. Beyond community building, I handle high-volume support topics, KYC/AML basics, wallet/troubleshooting guidance, and security. I’ve reduced repetitive support queries by 35% through structured FAQ onboarding, and I’m actively seeking remote roles in community management, chat support, or Web3 content writing.…

Available to hire

Hi, I’m Mishkatul Islam Sofol, a Crypto Community Manager and Web3 Copywriter with 10 months of hands-on experience growing the official KuCoin Bangladesh Telegram and Discord communities from 7,000 to 25,000+ members. I specialize in community moderation, onboarding documentation, and crafting clear, engaging crypto content that aligns with brand voice.

Beyond community building, I handle high-volume support topics, KYC/AML basics, wallet/troubleshooting guidance, and security. I’ve reduced repetitive support queries by 35% through structured FAQ onboarding, and I’m actively seeking remote roles in community management, chat support, or Web3 content writing.

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Skills

Experience Level

Language

Bengali
Fluent
English
Advanced
Hindi
Advanced

Work Experience

Community Manager & Copywriter at KuCoin Bangladesh (Telegram & Discord)
February 1, 2024 - December 1, 2025
Grew the KuCoin Bangladesh official Telegram and Discord community from 7,000 to 25,000+ members (3.5x) with daily engagement, content publishing, and a scam-free environment. Built a structured onboarding system with welcome messages, FAQ documentation, pinned guides, and educational content covering common exchange issues, reducing repetitive support queries by 35%. Published 100+ pieces of content including announcements, product updates, event notices, and educational threads. Resolved high-volume user queries on trading, deposits/withdrawals, KYC verification, 2FA lockouts, wrong network transfers (ERC-20/BEP-20), and account suspensions; escalated complex issues to senior teams and tracked outcomes. Enforced community rules to protect 25,000+ members from spam and impersonators; moderated both Telegram and Discord; published timely updates on product changes, listings, and promotions.

Education

Bachelor of Business Administration (Hons) — Marketing at Bangladesh National University
February 3, 2021 - December 16, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Financial Services, Professional Services