Available to hire
I am Mohamed Mustafa Abd EL Mohsen, an IT Technical Support Engineer with hands-on experience in hardware, software, and network maintenance. I thrive on solving technical challenges and staying updated with the latest tools and practices to keep systems running smoothly.
I’m seeking a new opportunity to apply my troubleshooting skills, deliver reliable IT support, and contribute to a collaborative team while growing my technical abilities.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
IT Technical Support at Tarot Tours Garranah
December 1, 2024 - PresentProvided comprehensive technical support and resolved hardware and software issues efficiently. Conducted thorough inspections and testing of new devices, ensuring defect-free quality standards. Prepared detailed reports on system performance and device functionality for process improvements.
IT Technical Support at Serverstore
September 1, 2024 - October 6, 2025Delivered technical support and troubleshooting for hardware and software. Inspected and tested new devices, identifying defects and ensuring quality. Generated detailed reports on system performance and device conditions.
IT Helpdesk at Ebtikar
July 1, 2020 - October 6, 2025Resolved technical issues efficiently to optimize system performance. Provided high-quality end-user support for hardware and software systems.
IT Helpdesk at El Dawlya
November 1, 2019 - October 6, 2025Diagnosed and resolved hardware/software issues promptly. Ensured seamless IT operations with minimal downtime.
IT Helpdesk at Starware
January 1, 2019 - October 6, 2025Delivered expert troubleshooting and support for IT systems. Maintained and repaired hardware and software to meet performance standards.
IT Technical Support at Tarot Tours Garranah
December 1, 2024 - PresentProvided comprehensive technical support and resolved hardware and software issues efficiently. Conducted inspections and testing of new devices to ensure defect-free quality. Prepared detailed reports on system performance and device functionality to drive process improvements.
IT Technical Support at Serverstore
September 30, 2024 - October 6, 2025Delivered technical support and troubleshooting for hardware and software. Inspected and tested new devices, identifying defects and ensuring quality. Generated detailed reports on system performance and device conditions.
IT Helpdesk at Ebtikar
July 31, 2020 - October 6, 2025Resolved technical issues efficiently to optimize system performance. Provided high-quality end-user support for hardware and software systems.
IT Helpdesk at El Dawlya
November 30, 2019 - October 6, 2025Diagnosed and resolved hardware/software issues promptly. Ensured seamless IT operations with minimal downtime.
IT Helpdesk at Starware
January 31, 2019 - October 6, 2025Delivered expert troubleshooting and support for IT systems. Maintained and repaired hardware and software to meet performance standards.
IT Technical Support at Tarot Tours Garranah
December 1, 2024 - PresentProvided comprehensive technical support and resolved hardware and software issues efficiently. Conducted thorough inspections and testing of new devices to ensure defect-free quality standards. Prepared detailed reports on system performance and device functionality for process improvements.
IT Technical Support at Serverstore
September 1, 2024 - October 6, 2025Delivered technical support and troubleshooting for hardware and software. Inspected and tested new devices, identifying defects and ensuring quality. Generated detailed reports on system performance and device conditions.
IT Helpdesk at Ebtikar
July 1, 2020 - October 6, 2025Resolved technical issues efficiently to optimize system performance. Provided high-quality end-user support for hardware and software systems.
IT Helpdesk at El Dawlya
November 1, 2019 - October 6, 2025Diagnosed and resolved hardware/software issues promptly. Ensured seamless IT operations with minimal downtime.
IT Helpdesk at Starware
January 1, 2019 - October 6, 2025Delivered expert troubleshooting and support for IT systems. Maintained and repaired hardware and software to meet performance standards.
Education
Management Information Systems at CHI Academy
January 1, 2020 - October 6, 2025Qualifications
Industry Experience
Software & Internet, Professional Services, Other
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