Mani Dhillon

Managed teaching groups and created daily educational and content materials, including tests and reports. Communicated directly with clients through daily updates and interviews, and tailored and edited content for different audiences. Assessed and graded large volumes of student work under tight deadlines, while strengthening cross-cultural communication with students, parents, and colleagues. Also supported structured reporting using Excel and online document tools.

Managed client communication via email and phone while maintaining accurate client records. Prepared and processed client documentation with a strong focus on accuracy and compliance. Analyzed data in Microsoft Excel, including weekly reports, and coordinated multiple priorities with the team to meet department targets.

Engaged customers through storytelling and targeted questions to drive sales and strengthen brand loyalty. Used product and brand knowledge to deliver personalized customer experiences and support sales goals. Increased sales by proactively recommending complementary products based on customers’ purchases, while maintaining a positive customer-facing environment.