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I'm a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs. I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.…I'm a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs. I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.

Marc Perez

UX Designer, Product Designer, Designer, +4

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I'm a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs. I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.…I'm a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs. I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.

Available to hire

I’m a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs.

I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Work Experience

Senior UX Designer / Researcher at UpTop

April 30, 2025 - September 30, 2025

Led multi-method UX research for a Fortune 500 enterprise platform, validating assumptions and informing navigation and information architecture decisions. Conducted UX audits, user interviews, card sorting, usability testing, and tree testing to identify terminology and deep-linking issues impacting findability. Synthesized findings into clear, actionable recommendations that directly influenced product direction and phased UX improvements.

Senior Product Designer at Holland America

January 31, 2024 - September 30, 2024

Revamped online check-in customer experience, reducing processing time by 30% and support issues across digital and frontline channels. Built a scalable design system for user-facing dashboards and multi-step check-in flows, collaborating with engineering to deliver 60-100+ responsive components. Led UX redesign of a high-stakes digital check-in experience used by guests prior to embarkation, where errors directly impacted boarding and customer satisfaction. Balanced user needs, operational constraints, and technical limitations to deliver a more intuitive, reliable experience.

Senior Product Designer at Ingram Micro

January 31, 2022 - November 30, 2023

Spearheaded UX research for partner onboarding, organizing complex information and insights to inform a user-centered, data-driven dashboard redesign. Optimized the quote experience, reducing navigation time by 30% in usability testing. Led homepage research through six user interviews, uncovering UX issues that informed a simplified, more intuitive data-driven dashboard experience. Refined e-Commerce search UX to improve product discovery and reduce abandonment, contributing to a ~15-20% improvement in product findability. Drove UX improvements across multiple product areas, including quoting, partner onboarding, search, and checkout workflows, while maintaining cross-platform consistency.

Senior UX Designer at Revel Consulting

March 31, 2017 - May 31, 2021

Revamped FedEx's promo code creation flow and designed a streamlined dashboard for SMB account setup, reducing steps from 40+ to under 10. Replaced Xbox's manual publishing workflow with a task-based dashboard supporting 24 publishers, 54 retailers, and 57M global subscribers. Improved HP's employee support portal, boosting navigation efficiency by 50% through card sorting and tree testing. Researched Office 365 trial experience, uncovering setup complexity (82%), time constraints (76%), and support issues (94%) to drive simplified onboarding. Unified Funko's fragmented web experience into a single e-Commerce B2C platform, driving $30M+ in direct-to-consumer sales the following year.

User UX Architect at SMITH.co

October 26, 2013 - June 25, 2017

Overhauled AT&T's sales tool interface, expanding adoption to 1.6M+ monthly users. Redesigned Honeywell EMEA navigation to improve usability and reduce search friction, decreasing average time-to-task in self-service flows by ~20%. Created Leads North America’s first online editing tool for print materials, contributing to a 15% YoY increase in digital sales in 2014.

Senior UX Designer / Researcher (B2B) at UpTop

May 1, 2025 - October 1, 2025

Senior Product Designer (B2C) at Holland America

February 1, 2024 - October 1, 2024

Revamped online check-in customer experience, reducing processing time by 30% and support issues across digital and frontline channels. Built a scalable design system for user-facing dashboards and multi-step check-in flows, collaborating with engineering to deliver 60-100+ responsive components. Led UX redesign of a high-stakes digital check-in experience used by guests prior to embarkation. Balanced user needs, operational constraints, and technical limitations to deliver a more intuitive, reliable experience.

Senior Product Designer (B2B) at Ingram Micro

February 1, 2022 - December 1, 2023