Marc Perez
I'm a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products.
About
I’m a self-driven Senior Product Designer with 10+ years of UX expertise, specializing in user research, design systems, and AI-enhanced interfaces for B2B and B2C products. I bring a high attention to detail, strong communication, and a strategic mindset to every project, delivering outcomes that address customer needs.
I thrive in fast-paced environments, managing multiple initiatives with ambiguity, influencing stakeholders, and mentoring fellow designers. I enjoy turning customer insights into actionable strategies, collaborating across cross-functional teams to drive meaningful product improvements.
- 10 years' experience
- Joined January 2026
Industry experience
- Software & Internet
- Retail
- Travel & Hospitality
- Professional Services
- Media & Entertainment
- Transportation & Logistics
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Work experience· 8 roles
Led multi-method UX research for a Fortune 500 enterprise platform, validating assumptions and informing navigation and information architecture decisions. Conducted UX audits, user interviews, card sorting, usability testing, and tree testing to identify terminology and deep-linking issues impacting findability. Synthesized findings into clear, actionable recommendations that directly influenced product direction and phased UX improvements.
Led multi-method UX research for a Fortune 500 enterprise platform, validating assumptions and informing navigation and information architecture decisions. Conducted UX audits, user interviews, card sorting, usability testing, and tree testing to identify terminology and deep-linking issues impacting findability. Synthesized findings into clear, actionable recommendations that directly influenced product direction and phased UX improvements.
Revamped online check-in customer experience, reducing processing time by 30% and support issues across digital and frontline channels. Built a scalable design system for user-facing dashboards and multi-step check-in flows, collaborating with engineering to deliver 60-100+ responsive components. Led UX redesign of a high-stakes digital check-in experience used by guests prior to embarkation. Balanced user needs, operational constraints, and technical limitations to deliver a more intuitive, reliable experience.
Education
Certifications and awards· 8
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