Founder & Career Coach at That Girl at Work (In Development)

Built a free community in development for young women entering the corporate world, providing 1:1 coaching, frameworks, and confidence-building. Delivered 20+ completed 1:1 coaching sessions focused on productivity, public speaking, self-development, and professional confidence. Created Notion-based community infrastructure (brand documentation, values, community rules, server architecture) ahead of a Discord launch. Implemented a structured monetization model (Hormozimethod: 8 sessions, discounted offer, full-price coaching). Used short-form TikTok content to build an audience; early results include 549 views and 51 likes on a single video within hours and 19 6 followers on a recently pivoted account with consistently high engagement.

Business Development Representative at CarOnS Sale, Berlin (Remote from Romania)

Outbound cold calling via Salesforce with leads sourced through platform prospecting and opportunity uploads. Qualify leads against BANT criteria (Budget, Authority, Need, Timeline) after independent online research. Verify lead relevance, identify decision-makers, and focus on accounts most likely to register for a free-to-join platform. Worked independently and remotely managing my own pipeline, lead research, and outreach across calls, LinkedIn, and WhatsApp. Secured 4 dealer registrations within the first weeks, matching a colleague’s output measured after 3+ months.

Founder & Career Coach (That Girl at Work) at That Girl at Work

Self-initiated community in development for young women entering the corporate world. Provides mentorship, framework, and confidence-building through 1:1 coaching sessions (20+ completed) focused on productivity, public speaking, self-development, and professional confidence. Mentors participants using learnings from years of formal mentoring and team experience. Built community infrastructure in Notion (brand documentation, values, community rules, server architecture) ahead of Discord launch. Designed a structured monetization model (Hormozimethod): 8 free sessions, discounted offer, and full-price coaching. Created short-form TikTok content (@meili llorente) to build an audience; early results include 549 views and 51 likes on a single video within hours; multiple saves across videos and 196 followers on a recently pivoted account with engagement consistently above expected follower-level metrics.

Business Development Representative at CarOnSalesale, Berlin (Remote from Romania)

Conducted outbound cold calling using Salesforce, managing a pipeline of auto dealer leads sourced via platform prospecting and opportunity uploads. Qualified leads against BANT criteria (Budget, Authority, Need, Timeline) using independent online research before calling. Verified relevance, identified decision-makers, and prioritized accounts most likely to register on a free-to-join platform. Independently handled lead research, outreach via LinkedIn and WhatsApp, and call execution. Achieved 4 dealer registrations in the first weeks and matched/maintained colleague output with 3+ months in-market timeline.

Founder & Career Coach at That Girl at Work

Self-initiated free community in development for young women entering corporate life, providing mentorship, frameworks, and confidence building. Delivered 1:1 coaching sessions (20+ completed) focused on productivity, public speaking, self-development, and professional confidence. Built community infrastructure in Notion (brand documentation, values, community rules, server architecture) ahead of a Discord launch and created a monetization model (Hormoz method: 8 free sessions, discounted offer, full-price coaching). Created short-form TikTok content (@meili.llorente) to grow an audience; early results included 549 views and 51 likes on a single video within hours, and later 196 followers on a pivoted account with consistently above-average engagement.

Business Development Representative at CarOnSale

Freelance outbound cold calling via Salesforce, working a pipeline of autodiller-sourced leads and opportunity uploads from platform prospecting. Qualify leads against BANT (budget, authority, need, timeline) using independent online research before calls. Verify decision-makers and focus on accounts most likely to register. Targeting the Italian auto dealers market, leveraging Italian language and cultural understanding to build rapport and drive free-to-join platform registrations. Secured 4 dealer registrations within the first weeks, matching a colleague’s output at ~3+ months in the same market. Independently manages lead research and outreach across calls, LinkedIn, and WhatsApp.

Social Media Manager & Community Lead (Freelance) at Nota de Subsol, Bucharest (Hybrid/Remote)

Produced and filmed short-form video content for live events, then managed end-to-end publishing across Instagram, Facebook, LinkedIn, and TikTok. Achieved 36,000+ views and 613 interactions within the first 30 days, and reached 10,000+ TikTok views in the first month after taking over the account. Handled speaker acquisition outreach (identifying, cold approaching, confirming speakers for monthly events) and managed the full pipeline from first contact to confirmed bookings. Maintained an active WhatsApp community group between events to keep audience engagement high. Currently developing sponsorship outreach to approach and secure brand partners while maintaining consistent brand voice across channels.

Social Media Manager & Community Lead at Nota de Subsol, Bucharest (Hybrid/Remote)

Produced and filmed short-form video content at live events, then managed end-to-end publishing across Instagram, Facebook, LinkedIn, and TikTok. Drove audience growth, achieving 36,000+ views and 613 interactions within the first 30 days, and surpassed 10,000+ TikTok views within the first month after taking over. Managed speaker acquisition outreach by identifying, cold approaching, and confirming speakers for monthly events. Maintained a WhatsApp community engagement loop between events. Developed sponsorship outreach plans, identifying and approaching brand partners for event growth, while maintaining a consistent, professional but community-driven brand voice across channels.

Social Media Manager & Community Lead at Nota de Subsol

Freelance film and production of short-form video content for live events, then end-to-end publishing across Instagram, Facebook, LinkedIn, and TikTok. Produced 36,000+ views and 613 interactions within the first 30 days. Achieved 10,000+ TikTok views in the first month after taking over the account. Handled speaker acquisition outreach: identified, cold approached, confirmed speakers for monthly events, and managed the full pipeline from first contact to confirmed booking. Managed a WhatsApp community group between events to keep audience engagement high. Currently developing sponsorship outreach and brand partner identification, maintaining a consistent professional yet accessible community-driven brand voice across all channels.

Sales Manager at Flexcom, Bucharest (Romania)

Led a team of 5 sales agents on behalf of a marketing/energy comparison platform for an Italian utility price-comparison offer enabling customers to switch to more cost-effective energy providers based on their current bills. Managed day-to-day team coordination, coaching, and hands-on sales techniques. Implemented objection handling and closing techniques while building customer trust. Team output improved week over week; the team hit 2–3 signed contracts per agent per day.

Sales Manager at Flexcom, Bucharest, Romania

Led a team of 5 sales agents on behalf of an ameco? e.i.t.? Italian utility price comparison platform helping customers switch to more cost-effective energy providers. Coordinated day-to-day team operations, provided performance coaching, and developed sales techniques. Supported signing 2–3 signed contracts per agent per day and improved results week over week. Coached live on objection handling, closing techniques, and customer trust-building, contributing to increasing contract volume over time.

Sales Manager at Flexcom

Led a team of 5 sales agents on behalf of a consumer energy price comparison platform supporting customers switching to more cost-effective energy providers based on current bills. Managed day-to-day coordination, performance coaching, and hands-on development of sales techniques. Improved results week over week; coached live on objection handling, closing techniques, and trust-building with contracts increasing over time.

Customer Service Advisor / L&D Specialist / Leadership Quality Instructor at TELUS Digital Global Digital Services & BPO (Remote)

Progressed through two promotions in under two years: from front-line customer support to specialist L&D, then to lead trainer. Led training groups up to 21 people with 100% exam pass rates and zero cohort turnover. Designed and delivered onboarding, SOPs, and e-learning content for multilingual customer service teams. Implemented new training structures and cross-department collaboration processes recognized by the client. Achieved the highest CSAT scores within the team serving the Italian market by understanding how Italian customers communicate and what builds trust.

Leadership Quality Instructor at TELUS Digital Global digital services & BPO

Customer service advisor and L&D specialist; later promoted into leadership quality instructor. Led training programs for up to 21 people, delivering 100% pass-exam rates and zero cohort turnover. Designed and delivered onboarding programs, SOPs, and e-learning content for multilingual customer service teams. Implemented new training structures and cross-department collaboration processes; achieved highest CSAT scores within teams serving the Italian market by applying understanding of how Italian customers communicate and what builds trust.

Quality Instructor / Leadership Quality Instructor at TELUS Digital Global digital services & BPO (Remote)

Delivered customer service advisory and leadership training. Progressed through two promotions in two years from frontline customer support to specialist L&D and then to lead trainer through performance. Led training groups up to 21 people, delivering 100% exam pass rates with zero cohort turnover. Increased training performance such that graduates outperformed more experienced peers on CSAT and KPIs. Designed and delivered onboarding programs, SOPs, and e-learning content for multilingual customer service teams. Implemented new training structures and cross-department collaboration processes recognized by the client. Achieved highest CSAT scores for the Italian market team by understanding how Italian customers communicate and build trust.

Quality Instructor at TELUS Digital Global (Digital Services & BPO)

Customer Service Advisor and L&D Specialist progressing to Lead Quality/Training Instructor through two promotions in two years. Led training groups up to 21 people delivering 100% exam pass rates and zero cohort turnover. Designed onboarding programs, SOPs, and e-learning content for multilingual customer service teams. Implemented new training structures and cross-department collaboration processes recognized by the client. Achieved the highest CSAT scores in the Italian market and supported training by understanding how Italian customers communicate and build trust.

Operations Manager → Head of Studio at OnAir Entertainment (B2B Tech Startup) (Riga & Bucharest)

Joined as a founding team member to build the entire operational infrastructure from scratch. Wrote full suites of SOPs and operational manuals across 6+ departments and achieved ISO 9001 certification. Coordinated 25+ operational launches across multiple markets with 100% on-time delivery and zero compliance failures. Quality improvements led to 3 new long-term client contracts. Promoted into the Head of Studio role as the most senior on-site person, with all departments reporting through the Senior Service Manager.

Operations Manager → Head of Studio at OnAir Entertainment (B2B technology start-up)

Joined as a founding team member and built the end-to-end operational infrastructure from scratch. Wrote full set of SOPs and operational manuals across 6+ departments, achieving ISO 9001 certification. Coordinated 25+ operational launches across multiple markets with 100% on-time delivery and zero compliance failures. Contributed to quality improvements leading to 3 new long-term client contracts. Grew into Head of Studio, the most senior on-site person with all departments reporting through the eSsenior Service Manager role.

Operations Manager / Head of Studio (founding member) at OnAir Entertainment B2B tech startup

Joined as a founding team member to build the entire operational infrastructure from scratch. Wrote the complete suite of SOPs and operational manuals across 6+ departments, achieving ISO 9001 certification. Coordinated 25+ operational launches across multiple markets with 100% on-time delivery and zero compliance failures. Drove quality improvements that led to 3 new long-term client contracts. Progressed into the Head of Studio role as the most senior onsite person with all departments reporting through eS?

Operations Manager → Head of Studio at OnAir Entertainment (B2B tech startup)

Joined as a founding team member building the full operational infrastructure from zero. Wrote the complete suite of SOPs and operational manuals across 6+ departments and achieved ISO 9001 certification. Coordinated 25+ operational launches across multiple markets with 100% on-time delivery and zero compliance failures. Quality improvements led to 3 new long-term client contracts signed. Grew into the Head of Studio role, the most senior on-site position, with all departments reporting through mе to senior service management.

Studio Manager → Head of Studio Management at Pragmatic Play Global Gaming & Live Services

Oversaw operational delivery across regulated, 24/7 live services with 2,000+ staff across 12 cross-functional teams. Reduced live issue resolution time by 23% (71 to 54 seconds) and reduced critical incidents by 75% through structured process improvements. Reduced department costs per hour by 18% and reduced mis-scan incidents by 80%, contributing to revenue growth. Built performance and accountability frameworks that regularly exceeded OKRs. Worked closely with product, compliance, and commercial teams at senior level.

Head of Studio Management (Studio Manager → Head of Studio Management) at Pragmatic Play / Global Gaming & Live Services

Oversaw operational delivery across a large-scale, regulated 24/7 live services environment with 2,000+ staff across 12 functional teams. Reduced live issue resolution time by 23% (71 to 54 seconds) and reduced critical incidents by 75% through structured process improvements. Reduced department costs per hour by 18% and reduced mis-scan incidents by 80%, contributing to revenue growth. Built performance frameworks and accountability structures that regularly exceeded OKRs. Collaborated closely with product, compliance, and commercial teams at senior level.

Studio Manager / Head of Studio Management at Pragmatic Play Global Gaming & Live Services

Overseen operational delivery for large-scale, regulated 24/7 live-service environments with 2,000+ staff across 12 functional teams. Improved live issue resolution time by 23% (71 to 54 seconds) and reduced critical incidents by 75% through structured process improvements. Reduced department costs per hour by 18% and reduced mis-scan incidents by 80%, directly supporting revenue growth. Built performance frameworks and accountability structures that regularly exceeded OKRs. Collaborated closely with product, compliance, and commercial teams at senior level. Promoted from Studio Manager to Head of Studio Management.

Studio Manager → Head of Studio Management at Pragmatic Play (Global Gaming & Live Services)

Managed operations and studio delivery across a large-scale, regulated 24/7 live services environment with 2,000+ staff across 12 functional teams. Cut live issue resolution time by 23% (from 71 to 54 seconds) and reduced critical incidents by 75% via structured process improvements. Reduced department costs per hour by 18% and decreased mis-scan incidents by 80%, contributing to revenue growth. Built performance frameworks and accountability structures that regularly exceeded OKRs, and collaborated with product, compliance, and commercial teams at senior level. Promoted from Studio Manager to Head of Studio Management within the organization.

Shift Manager → Senior Service Manager at Evolution Gaming

Managed a team of 12 service managers overseeing Italian-market operations and multilingual operations. Responsible for service delivery, performance, and operational standards in a regulated 24/7 environment. Developed and enforced operational procedures, quality standards, and escalation protocols. Acted as a key point of contact between operations, product, and client-facing teams. Mentored shift managers and team leads, building a culture of accountability and continuous improvement. Introduced bonus and incentive systems increasing productivity and motivation by 30%.

Manager (Service team) at Evolution Gaming

Managed a team of 12 service managers overseeing operations in the Italian market and multilingual operations, ensuring service delivery, performance, and operational standards in a regulated 24/7 environment. Developed and enforced operational procedures, quality standards, and escalation protocols. Acted as key point of contact between operations, product, and client-facing teams; mentored shift managers and team leads to build accountability and continuous improvement culture. Introduced bonus and incentives system increasing productivity and motivation by 30%.

Service Manager (team management) / Shift management leadership at Evolution Gaming

Managed a team of 12 service managers overseeing the Italian market and multi-lingual operations in a regulated 24/7 environment. Developed and enforced operational procedures, quality standards, and escalation protocols. Served as the key point of contact between operations, product, and client-facing teams. Mentored shift managers and team leads, building a culture of accountability and continuous improvement. Introduced bonus and incentive systems increasing team productivity and motivation by 30%.