Matisse Miller

Managed administrative operations for a high-volume dermatology practice serving 60 patients daily across two providers; optimized scheduling, intake workflows, and provider communication. Independently verified insurance and registered 30+ new patients weekly in ModMed EMR, with high accuracy and HIPAA compliance. Coordinated 20+ referrals, secured medical records for 25 patients weekly, and processed 10–15 prior authorizations and 30+ prescription refills to ensure timely, uninterrupted patient care. Oversaw digital workflows, including document management, appointment coordination, and patient communications, supporting smooth operations and efficiency improvements.

Managed sensitive program data across Box, Smartsheet, Outlook, Excel, and DocuSign, ensuring accuracy, version control, and compliance across distributed teams. Served as primary administrative contact for 45 residents, coordinating schedules, and facilitating communication across faculty and leadership. Coordinated major departmental events—including 2024 Match Day, resident retreats, and graduation ceremonies, and resident conferences—handling scheduling, travel, lodging, and expense reimbursements. Monitored program budgets and expenditures, identifying opportunities for cost savings and operational efficiency.

Managed a caseload of 18–21 clients, providing remote and in-person support including case management, treatment monitoring, and crisis intervention to ensure client safety and stability. Conducted assessments, developed individualized treatment plans, and educating families on mental health resources, diagnoses, and care expectations. Coordinated referrals to providers, social services, and community programs, tracking progress and maintaining timely access to care via EMR. Maintained accurate, compliant records in AVATAR EMR, ensuring confidentiality and adherence to documentation standards.