Available to hire
I am a Freelance IT & Digital Solutions Specialist with over 10 years of experience helping organizations streamline workflows, secure IT environments, and enhance customer experiences. My core expertise spans Microsoft 365, Azure, cybersecurity, project management, social media, and quality assurance. I work with cross-functional teams to align IT initiatives with business goals and deliver measurable results.
I am currently expanding my knowledge in cybersecurity, focusing on CIS hardening and implementation. I regularly engage with platforms such as Microsoft 365 Admin Center, Azure, Entra ID, Exchange Online, Intune, Defender, Jira, Azure DevOps, CrowdStrike, Confluence, and ServiceNow to deliver secure, scalable solutions and improve operational efficiency.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Urdu
Fluent
Panjabi, Punjabi
Advanced
Hindi
Advanced
Work Experience
Project Manager at Freelance Spain
January 1, 2022 - PresentLed multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance
January 1, 2022 - September 15, 2025Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2019 - September 15, 2025Delivered exceptional customer support, handling policy inquiries, claims processing, and issue resolution. Monitored and evaluated customer service calls, identified areas for improvement, and led training sessions to enhance service quality and compliance. Maintained detailed call logs and performance reports to optimize operations.
Data Entry & Administrative Support at Freelance
January 1, 2016 - September 15, 2025Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation for business operations. Assisted in transcription and meetings documentation and provided basic IT support on Windows and Ubuntu.
Project Manager at Freelance Spain
January 1, 2022 - PresentLed multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance Germany
December 31, 2022 - October 3, 2025Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analysed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
December 31, 2019 - October 3, 2025Started as a Sales Agent, making outbound calls to promote and sell insurance products, meeting and exceeding sales targets. Promoted to Customer Service Specialist, handling inbound and outbound calls to assist customers with policy inquiries, claims processing, and issue resolution. Delivered exceptional customer support, ensuring high satisfaction and compliance with company service standards. Advanced to Quality Assurance Analyst, where I monitored and evaluated customer service calls, identifying areas for improvement. Conducted call quality assessments, provided performance feedback to agents, and led training sessions to enhance service quality and compliance. Maintained detailed call logs, performance reports, and customer feedback records to optimize call center operations.
Data Entry & Administrative Support at Freelance
December 31, 2016 - October 3, 2025Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation for business operations. Assisted in transcription and documentation of meetings and training sessions. Provided IT support for basic troubleshooting on Windows and Ubuntu systems.
Project Manager at Freelance Spain
January 1, 2022 - PresentLed multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance Germany
January 1, 2022 - October 3, 2025Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2019 - October 3, 2025Started as a Sales Agent, making outbound calls to promote and sell insurance products, meeting and exceeding sales targets. Promoted to Customer Service Specialist, handling inbound and outbound calls to assist customers with policy inquiries, claims processing, and issue resolution. Delivered exceptional customer support, ensuring high satisfaction and compliance with company service standards. Advanced to Quality Assurance Analyst, where I monitored and evaluated customer service calls, identifying areas for improvement. Conducted call quality assessments, provided performance feedback to agents, and led training sessions to enhance service quality and compliance. Maintained detailed call logs, performance reports, and customer feedback records to optimize call center operations.
Data Entry & Administrative Support at Freelance
January 1, 2016 - October 3, 2025Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation for business operations. Assisted in transcription and documentation of meetings and training sessions. Provided IT support for basic troubleshooting on Windows and Ubuntu systems.
Project Manager at Freelance Spain
January 1, 2022 - PresentLed multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance Germany
January 1, 2022 - October 14, 2025Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2019 - October 14, 2025Started as a Sales Agent, promoting insurance products and meeting sales targets. Promoted to Customer Service Specialist, handling inquiries, claims processing, and issue resolution. Delivered exceptional support, maintaining service standards. Advanced to QA Analyst, monitoring and evaluating customer service calls, identifying improvements, conducting call quality assessments, providing feedback, and leading training to boost service quality. Maintained detailed logs and reports to optimize call center operations.
Data Entry & Administrative Support at Freelance
January 1, 2016 - October 14, 2025Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation. Assisted in transcription and documentation of meetings and training sessions. Provided basic IT support on Windows and Ubuntu.
Project Manager at Freelance Spain
January 1, 2022 - PresentLed multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Used Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and produced documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance Germany
January 1, 2022 - October 21, 2025Managed and grew clients' digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analysed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2019 - October 21, 2025Provided exceptional customer support for policy inquiries, claims processing, and issue resolution. Delivered high satisfaction and ensured compliance with service standards. As QA Analyst, monitored calls, evaluated service quality, and led training to enhance service quality and compliance. Maintained detailed call logs, performance reports, and customer feedback records to optimize operations.
Data Entry & Administrative Support at Freelance
January 1, 2016 - October 21, 2025Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation. Assisted in transcription and documentation of meetings and training sessions. Provided IT support for basic troubleshooting on Windows and Ubuntu systems.
Project Manager at Freelance (Spain)
January 1, 2022 - October 29, 2025Led multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance (Germany)
January 1, 2022 - January 1, 2022Managed and grew clients' digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2019 - January 1, 2019Started as a Sales Agent, promoting and selling insurance products, meeting and exceeding sales targets. Promoted to Customer Service Specialist, handling inbound and outbound calls to assist customers with policy inquiries, claims processing, and issue resolution. Delivered exceptional customer support, ensuring high satisfaction and compliance with service standards. Advanced to Quality Assurance Analyst, monitoring and evaluating customer service calls, identifying areas for improvement. Conducted call quality assessments, provided performance feedback to agents, and led training sessions to enhance service quality and compliance. Maintained detailed call logs, performance reports, and customer feedback records to optimize call center operations.
Data Entry & Administrative Support at Freelance
January 1, 2016 - January 1, 2016Managed data entry tasks with high accuracy using Microsoft Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation for business operations. Assisted in transcription and documentation of meetings and training sessions. Provided IT support for basic troubleshooting on Windows and Ubuntu systems.
Project Manager at Freelance Spain
January 1, 2022 - November 5, 2025Led multiple digital marketing and IT projects, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance Germany
January 1, 2022 - January 1, 2022Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Project Manager at Freelance
January 1, 2022 - November 14, 2025Led multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance
January 1, 2022 - January 1, 2022Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Project Manager at Freelance Spain
January 1, 2022 - November 20, 2025Led multiple projects in digital marketing and IT, ensuring timely delivery and alignment with business goals. Managed cross-functional teams, overseeing project scope, timelines, and deliverables. Implemented CIS hardening policies and collaborated with IT teams on security compliance. Utilized Jira, Azure DevOps, Microsoft 365, Confluence, and CrowdStrike for project tracking, collaboration, and security enhancements. Conducted security audits and prepared documentation following CIS Benchmarks and best practices.
Social Media Manager at Freelance
January 1, 2019 - January 1, 2022Managed and grew clients’ digital presence across multiple platforms, driving engagement and brand visibility. Created and scheduled content (posts, videos, graphics) using Canva, Microsoft 365, and Adobe tools. Analyzed marketing performance metrics and optimized campaigns for better reach and engagement. Collaborated with designers and marketing teams to develop effective digital strategies.
Customer Service Specialist & Quality Assurance Analyst at Milvik (BIMA)
January 1, 2016 - January 1, 2019Started as a Sales Agent, meeting and exceeding targets. Promoted to Customer Service Specialist, handling inquiries, claims processing, and issue resolution. Delivered exceptional customer support, ensuring high satisfaction and compliance with service standards. Advanced to Quality Assurance Analyst, monitoring and evaluating calls, providing performance feedback, and leading training sessions to enhance service quality and compliance.
Data Entry & Administrative Support at Freelance
January 1, 2014 - January 1, 2016Managed data entry tasks with high accuracy using Excel, Word, and PDF editing tools. Created and maintained reports, runbooks, and documentation. Assisted in transcription and documentation of meetings and training sessions. Provided IT support for basic troubleshooting on Windows and Ubuntu systems.
Education
Associate degree in psychology at Virtual University of Pakistan
January 11, 2030 - September 15, 2025Bachelor of psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in psychology at Virtual University of Pakistan
January 11, 2030 - October 3, 2025Bachelor of psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in psychology at Virtual University of Pakistan
January 11, 2030 - October 3, 2025Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in psychology; Bachelor of psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in psychology at Virtual University of Pakistan
January 11, 2030 - October 21, 2025Bachelor of psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in psychology at Virtual University of Pakistan
January 11, 2030 - November 5, 2025Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in Psychology at Virtual University of Pakistan
January 11, 2030 - November 14, 2025Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Associate degree in Psychology at Virtual University of Pakistan
January 11, 2030 - February 12, 2026Bachelor of Psychology at Virtual University of Pakistan
January 11, 2030 - January 1, 2025Qualifications
Industry Experience
Professional Services, Software & Internet, Media & Entertainment, Education, Financial Services, Computers & Electronics, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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