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I am Oluwatosin Aluko Bradford, an empathetic professional with strong customer service and interpersonal skills. I thrive under pressure, manage my time effectively, and practice active listening to support patients and colleagues. I have an MSc in Artificial Intelligence and Data Analytics from the University of Bradford (2023) and a BSc in Computer Science from Tai Solarin University of Education (2013). I am committed to upholding national care standards, maintaining patient confidentiality and dignity, and collaborating with multidisciplinary teams to improve health outcomes.…I am Oluwatosin Aluko Bradford, an empathetic professional with strong customer service and interpersonal skills. I thrive under pressure, manage my time effectively, and practice active listening to support patients and colleagues. I have an MSc in Artificial Intelligence and Data Analytics from the University of Bradford (2023) and a BSc in Computer Science from Tai Solarin University of Education (2013). I am committed to upholding national care standards, maintaining patient confidentiality and dignity, and collaborating with multidisciplinary teams to improve health outcomes.

Oluwatosin Aluko Bradford

Audio Engineer, Beatmaker, Content Creator, +5

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I am Oluwatosin Aluko Bradford, an empathetic professional with strong customer service and interpersonal skills. I thrive under pressure, manage my time effectively, and practice active listening to support patients and colleagues. I have an MSc in Artificial Intelligence and Data Analytics from the University of Bradford (2023) and a BSc in Computer Science from Tai Solarin University of Education (2013). I am committed to upholding national care standards, maintaining patient confidentiality and dignity, and collaborating with multidisciplinary teams to improve health outcomes.…I am Oluwatosin Aluko Bradford, an empathetic professional with strong customer service and interpersonal skills. I thrive under pressure, manage my time effectively, and practice active listening to support patients and colleagues. I have an MSc in Artificial Intelligence and Data Analytics from the University of Bradford (2023) and a BSc in Computer Science from Tai Solarin University of Education (2013). I am committed to upholding national care standards, maintaining patient confidentiality and dignity, and collaborating with multidisciplinary teams to improve health outcomes.

Available to hire

I am Oluwatosin Aluko Bradford, an empathetic professional with strong customer service and interpersonal skills. I thrive under pressure, manage my time effectively, and practice active listening to support patients and colleagues.

I have an MSc in Artificial Intelligence and Data Analytics from the University of Bradford (2023) and a BSc in Computer Science from Tai Solarin University of Education (2013). I am committed to upholding national care standards, maintaining patient confidentiality and dignity, and collaborating with multidisciplinary teams to improve health outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

IT support at Playbits

January 6, 2018 - December 10, 2021

Support worker at Leeds and York Partnership NHS Trust

October 5, 2023 - Present

IT Support Assistant at Leeds and York Partnership NHS Foundation Trust

August 1, 2025 - Present

Troubleshot system and network problems, diagnosing and resolving hardware and software faults. Installed new hardware and software to meet system specifications and user needs. Resolved technical and application problems via helpdesk both over phone and in person. Delivered day-to-day technical support within healthcare setting. Facilitated reliable access to systems, networks, and devices for clinical and administrative staff. Leveraged AI tools to improve performance.

Healthcare Support Worker at Leeds and York Partnership NHS Foundation Trust

October 1, 2023 - Present

Charted patient information such as mood changes, daily activities and general observations. Encouraged service users to be independent and active members of society. De-escalated violent, aggressive and threatening behaviour. Closely observed and documented patient behaviour, promptly reporting slight changes to nurse in charge. Attended MDTs and tribunals to discuss patients progress towards discharge. Carried out general observations on service users (4x hour, 2x hour, hourly). Collaborated with multidisciplinary teams, sharing patient observations and updates to inform care plans. Helped service users with cooking, cleaning, shopping and other domestic duties, promoting independence.

Recovery Worker at Elysium Healthcare (Springwood Lodge)

July 1, 2022 - November 1, 2023

Worked closely with other care professionals to ensure patients received a high-quality care service. Charted patient information such as mood changes, mobility activity, and daily inputs and outputs. Supported service users with payment of bills. Maintained confidential client records, documenting all interactions and progress notes accurately. Provided one-to-one support, guidance, and motivation to clients during their recovery journey. Educated clients on coping strategies and techniques to manage triggers and relapse prevention. Promoted physical health and wellbeing as an integral part of the recovery process.

Customer Service Advisor at Deright Limited (Nespresso)

September 1, 2022 - September 1, 2023

Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. Assisted with product selections according to individual requirements and preferences. Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. Answered incoming calls and handled customer enquiries to clarify policy and pricing information. Worked with management to review and implement revised policies and procedures to improve performance. Resolved customer queries over phone and by email. Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment. Managed live chat support, offering real-time assistance and reducing customer wait times.

IT Support Analyst at Playbits inc

January 1, 2015 - January 1, 2021

Conducted detailed investigations to determine exact nature of faults/issues raised and potential points of failure. Troubleshot hardware breakdowns via phone and in-person for more complex issues. Managed hardware equipment inventory, including allocation, receipt and storage. Adhered to escalation procedures in incident, problem and change management. Resolved password issues, removing protections on employee accounts that were locked out. Acted as the direct point of contact for any escalations from first-line engineers. Helped customers set up new systems, computers, applications and software.

Computer Science Teacher at National Youth Corp Service (NYSC)

January 1, 2014 - January 1, 2015

Assessed student progress across computer science curriculum, constantly motivating students to achieve to the best of their abilities. Liaised with department staff to coordinate and implement high-performing Computer Science curriculum plans. Closely monitored student performance and progress to create accurate, detailed reports and parents evening feedback. Engaged students in practical uses of Computer Science, building subject enthusiasm and understanding. Built positive, professional student relationships to aid productive, high-achieving learning environments.