Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.…Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

Mohamed Mokhles Alali

Web Developer, Web Designer, Programmer, +2





Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.…Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

Available to hire

Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive.

I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Advanced

Work Experience

IT Service Desk Engineer at Ministry of Education, Dubai

August 1, 2023 - Present

Provided first-line IT support for over 250 users, managed incidents viaIvanti ticketing, escalated complex issues, delivered user training, maintained a knowledge base, and assisted with onboarding/offboarding, patch management, and IT audits.

Field Engineer - IT Support Specialist at Emirates Red Crescent

January 1, 2022 - July 1, 2023

Designed and implemented a Synology NAS solution for data storage and backups; provided technical support; analyzed data for internal controls; maintained LAN/WAN infrastructure; installed and configured network equipment; managed IT assets and led a team for on-site troubleshooting.

System Administrator at Ministry of Electricity

January 1, 2019 - January 1, 2022

Installed, configured, and maintained operating systems and servers; managed physical and virtual environments (VMware/Hyper-V); monitored security and data protection; managed user accounts and access controls; implemented backups and disaster recovery planning.

IT Support Engineer at Ministry of Electricity

February 1, 2019 - February 1, 2020

Identified and resolved hardware, software, and network issues; provided desktop/server/mobile support; managed Active Directory, onboarding, and asset inventory; delivered IT training; ensured SLA adherence.

IT Support Specialist at Syria Red Crescent

January 1, 2017 - February 1, 2019

Installed and configured client systems, diagnosed software/hardware/network problems, maintained IT assets, and provided Level 2/3 support; led remote and on-site troubleshooting.

IT Support Specialist (Remote) at Syria Red Crescent

January 1, 2015 - February 1, 2017

Supported IT operations remotely; assisted with network monitoring tools (SolarWinds, PRTG, Zabbix); assisted with data platform initiatives and crisis-time IT needs; maintained client relations and documentation.

Web Developer / Website Designer at Self-Employed (Website Design)

December 1, 2024 - Present

Designed and developed client websites, including KBR Motors and MA Creative Design, focusing on performance, SEO, user experience, and CMS integration (Odoo CMS).

Web Designer / Developer at Al Baath University

February 1, 2019 - October 1, 2022

Designed and developed a web-based platform for delivering digital government services, focusing on usability, service integration, and user experience.