Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

Mohamed Mokhles Alali

Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive. I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

Available to hire

Hi, I’m Mohamed M. Alali, a highly skilled IT professional with over seven years of hands-on experience in technical support, network administration, and systems management. I excel at designing reliable networks, managing servers, troubleshooting IT issues, and coordinating projects in fast-paced environments. I pride myself on turning complex tech challenges into practical, secure solutions that keep teams productive.

I have a proven track record of leading technical teams, training staff, and delivering exceptional customer service. My interests span cloud services, virtualization, cybersecurity, and web development, and I continually seek opportunities to learn and apply the latest technologies to improve operations and user experience.

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Language

Arabic
Fluent
English
Advanced

Work Experience

IT Service Desk Engineer at Ministry of Education, Dubai
August 1, 2023 - Present
Provided first-line IT support for over 250 users, managed incidents viaIvanti ticketing, escalated complex issues, delivered user training, maintained a knowledge base, and assisted with onboarding/offboarding, patch management, and IT audits.
Field Engineer - IT Support Specialist at Emirates Red Crescent
January 1, 2022 - July 1, 2023
Designed and implemented a Synology NAS solution for data storage and backups; provided technical support; analyzed data for internal controls; maintained LAN/WAN infrastructure; installed and configured network equipment; managed IT assets and led a team for on-site troubleshooting.
System Administrator at Ministry of Electricity
January 1, 2019 - January 1, 2022
Installed, configured, and maintained operating systems and servers; managed physical and virtual environments (VMware/Hyper-V); monitored security and data protection; managed user accounts and access controls; implemented backups and disaster recovery planning.
IT Support Engineer at Ministry of Electricity
February 1, 2019 - February 1, 2020
Identified and resolved hardware, software, and network issues; provided desktop/server/mobile support; managed Active Directory, onboarding, and asset inventory; delivered IT training; ensured SLA adherence.
IT Support Specialist at Syria Red Crescent
January 1, 2017 - February 1, 2019
Installed and configured client systems, diagnosed software/hardware/network problems, maintained IT assets, and provided Level 2/3 support; led remote and on-site troubleshooting.
IT Support Specialist (Remote) at Syria Red Crescent
January 1, 2015 - February 1, 2017
Supported IT operations remotely; assisted with network monitoring tools (SolarWinds, PRTG, Zabbix); assisted with data platform initiatives and crisis-time IT needs; maintained client relations and documentation.
Web Developer / Website Designer at Self-Employed (Website Design)
December 1, 2024 - Present
Designed and developed client websites, including KBR Motors and MA Creative Design, focusing on performance, SEO, user experience, and CMS integration (Odoo CMS).
Web Designer / Developer at Al Baath University
February 1, 2019 - October 1, 2022
Designed and developed a web-based platform for delivering digital government services, focusing on usability, service integration, and user experience.

Education

Bachelor of Information Technology at Syrian Virtual University
September 1, 2019 - December 23, 2025
Diploma in Computer Technology at Computer Technical Institute
September 1, 2015 - February 1, 2017

Qualifications

Azure 104
October 1, 2025 - December 23, 2025
Azure 900
April 1, 2025 - December 23, 2025
MCSA /2019
January 1, 2019 - December 23, 2025
CompTIA N+
January 1, 2019 - December 23, 2025
CCNA
September 1, 2021 - December 23, 2025
CompTIA A+
January 1, 2015 - December 23, 2025

Industry Experience

Computers & Electronics, Software & Internet, Professional Services, Education, Government