Mohammed Wasif Kamal

Architected and provisioned scalable cloud infrastructure and Kubernetes clusters using Terraform (IaC), ensuring consistent environments across the lifecycle. Streamlined CI/CD pipelines in Azure, reducing manual deployment errors through automated troubleshooting and resource provisioning. Eliminated manual overhead by automating day-to-day server operations and configuration management using Chef and Ansible. Optimized system visibility by designing comprehensive dashboards and alerting systems in Splunk, Grafana, and Dynatrace. Monitored on-premises health using VMware vSphere, ensuring high availability for hybrid server environments. Enhanced cross-functional agility by managing access and workflows in Azure Boards/Jira and collaborating with a geo-distributed team to deploy solutions to production. Led process improvements and transition initiatives, including governance reporting and standardizing SOP documentation.

Administered data center capacity planning, auditing resources, and provisioning requests within governance frameworks. Governed cloud environment configurations to ensure security and architectural standards. Optimized workflow efficiency in a geo-distributed team using enterprise ticketing systems and ensured SLA-driven delivery. Led incident response, RCA initiatives, and post-mortem analysis to mitigate recurring issues. Maintained real-time SLA tracking and escalation protocols to sustain service continuity. Partnered with clients to translate business requirements into technical specs and supported high-severity incidents with cross-team coordination.

Delivered high-tier technical support to a global customer base via voice and digital channels, mastering cross-border communication and complex troubleshooting for hardware devices and integrated software. Resolved critical account and financial discrepancies by identifying root causes for user access issues and payment processing failures, contributing to overall customer satisfaction and reliability.