SMM / Marketing Specialist / Technical and Customer Support at Sole trader

Managed and promoted Windows products and Microsoft applications through targeted campaigns on Telegram and Discord, engaging with diverse user communities. Developed and implemented content strategies to increase brand awareness, drive engagement, and boost product visibility, using data-driven insights. Provided remote assistance to clients for installing and configuring Windows applications, including Microsoft Office and other software. Assisted in troubleshooting and resolving software setup issues, ensuring smooth installation and functionality.

Customer Support Specialist at Olzha Insurance

Maintained accurate and confidential customer records, ensuring compliance with company and regulatory standards. Handled a high volume of inbound and outbound calls, consistently meeting daily productivity and quality targets. Utilized CRM software to track interactions, follow-ups, and feedback, contributing to process improvement initiatives.