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Results-driven E-commerce Operations & Growth Manager with 5+ years of experience scaling multi-store businesses across GCC markets. Own end-to-end operations in a multi-store environment (15+ stores), improving performance through data-driven decision making that impacts revenue, efficiency, and customer experience. Blend operational leadership with strong analytics to build scalable systems, optimize growth, and reduce customer friction. Proven ability to manage cross-functional execution across operations, logistics, and marketing, while leading teams and standardizing SOPs to improve service quality.…Results-driven E-commerce Operations & Growth Manager with 5+ years of experience scaling multi-store businesses across GCC markets. Own end-to-end operations in a multi-store environment (15+ stores), improving performance through data-driven decision making that impacts revenue, efficiency, and customer experience. Blend operational leadership with strong analytics to build scalable systems, optimize growth, and reduce customer friction. Proven ability to manage cross-functional execution across operations, logistics, and marketing, while leading teams and standardizing SOPs to improve service quality.

Mostafa Ahmed Gad

Growth Marketer, Data Analyst, eCommerce Developer

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Results-driven E-commerce Operations & Growth Manager with 5+ years of experience scaling multi-store businesses across GCC markets. Own end-to-end operations in a multi-store environment (15+ stores), improving performance through data-driven decision making that impacts revenue, efficiency, and customer experience. Blend operational leadership with strong analytics to build scalable systems, optimize growth, and reduce customer friction. Proven ability to manage cross-functional execution across operations, logistics, and marketing, while leading teams and standardizing SOPs to improve service quality.…Results-driven E-commerce Operations & Growth Manager with 5+ years of experience scaling multi-store businesses across GCC markets. Own end-to-end operations in a multi-store environment (15+ stores), improving performance through data-driven decision making that impacts revenue, efficiency, and customer experience. Blend operational leadership with strong analytics to build scalable systems, optimize growth, and reduce customer friction. Proven ability to manage cross-functional execution across operations, logistics, and marketing, while leading teams and standardizing SOPs to improve service quality.

Available to hire

Results-driven E-commerce Operations & Growth Manager with 5+ years of experience scaling multi-store businesses across GCC markets. Own end-to-end operations in a multi-store environment (15+ stores), improving performance through data-driven decision making that impacts revenue, efficiency, and customer experience.

Blend operational leadership with strong analytics to build scalable systems, optimize growth, and reduce customer friction. Proven ability to manage cross-functional execution across operations, logistics, and marketing, while leading teams and standardizing SOPs to improve service quality.

Skills

Leadership

Data Visualization

SEO

Experience Level

Leadership

Expert

Data Visualization

Expert

SEO

Intermediate

Language

Arabic

Fluent

English

Intermediate

Work Experience

E-commerce Operations & Growth Manager at Qusah Stores Company

January 1, 2023 - Present

Owned and led end-to-end operations for 4+ e-commerce stores across KSA, UAE, and Kuwait, ensuring seamless execution and scalability. Coordinated operations, logistics, and marketing teams to align execution with revenue targets. Used KPI analysis (ROAS, conversion rate, CPA) to identify bottlenecks and improve performance. Implemented operational improvements that increased delivery success rate by 15%, and handled escalations and critical decisions to reduce customer friction and improve satisfaction. Contributed to growth strategy through pricing, promotions, and campaign performance optimization. Managed and developed a team of 10+ members by building structured workflows and training.

Operations & Customer Experience Supervisor at Qusah Stores Company

July 1, 2021 - December 31, 2022

Led daily operations and customer service performance, ensuring high-quality execution across multiple stores. Developed and implemented SOPs that reduced order processing time by 25%. Improved service quality and reduced customer complaints by 30%. Owned operational decision-making for customer issues, refunds, and service escalations to maintain customer experience standards.