Hair Stylist , Make up artist Beauty Advisor - creator with over 10 years of international experience in beauty retail across the UK and Spain. Specialized in consultative selling, clienteling, and delivering premium customer experiences within luxury skincare, makeup, and haircare brands. Proven track record of achieving and exceeding KPIs, increasing average transaction value, driving cross-selling, and building long-term client relationships. Experienced in multi-brand luxury environments including L’Oréal Luxe and LVMH portfolios, with strong product knowledge in skincare, makeup artistry, and professional haircare. Skilled in both in-store and omnichannel retail operations, including CRM management (Salesforce), abandoned cart recovery, customer retention strategies, and product education. Recognized for strong communication skills, commercial mindset, and ability to convert consultations into measurable sales results.

Marcos Perez Matillas

Hair Stylist , Make up artist Beauty Advisor - creator with over 10 years of international experience in beauty retail across the UK and Spain. Specialized in consultative selling, clienteling, and delivering premium customer experiences within luxury skincare, makeup, and haircare brands. Proven track record of achieving and exceeding KPIs, increasing average transaction value, driving cross-selling, and building long-term client relationships. Experienced in multi-brand luxury environments including L’Oréal Luxe and LVMH portfolios, with strong product knowledge in skincare, makeup artistry, and professional haircare. Skilled in both in-store and omnichannel retail operations, including CRM management (Salesforce), abandoned cart recovery, customer retention strategies, and product education. Recognized for strong communication skills, commercial mindset, and ability to convert consultations into measurable sales results.

Available to hire

Hair Stylist , Make up artist Beauty Advisor - creator with over 10 years of international experience in beauty retail across the UK and Spain. Specialized in consultative selling, clienteling, and delivering premium customer experiences within luxury skincare, makeup, and haircare brands.
Proven track record of achieving and exceeding KPIs, increasing average transaction value, driving cross-selling, and building long-term client relationships. Experienced in multi-brand luxury environments including L’Oréal Luxe and LVMH portfolios, with strong product knowledge in skincare, makeup artistry, and professional haircare.
Skilled in both in-store and omnichannel retail operations, including CRM management (Salesforce), abandoned cart recovery, customer retention strategies, and product education. Recognized for strong communication skills, commercial mindset, and ability to convert consultations into measurable sales results.

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Language

Spanish; Castilian
Fluent
English
Fluent
Catalan; Valencian
Fluent

Work Experience

Content Creator & Brand Collaborator at Freelance
December 1, 2024 - Present
Conversion-focused beauty content and product demonstrations; Collaborations with Color Wow, GHD, Moroccanoil, NYX Cosmetics, Beauty Bay. Engagement rate above 8% influencing purchasing decisions.
Customer Service Advisor at Lookfantastic
April 1, 2022 - December 1, 2024
Achieved 97% customer satisfaction rate; Increased abandoned cart recovery by 50%; CRM management via Salesforce and team training.
Make Up Artist Advisor at Boots
September 1, 2018 - March 1, 2022
Multi-brand luxury environment (L’Oréal Groupe, LVMH portfolio); Exceeded sales targets and increased customer retention; Recognized as Top Cosmetic Seller 2021.
Stylist & Make Up Artist at Karine Jackson Hair & Beauty
May 1, 2014 - August 1, 2018
Achieved weekly retail sales targets; Built loyal returning client base; Participated in London Fashion Week and trade shows.
Customer Service, Beauty Advisor at Lookfantastic, Manchester
April 1, 2022 - December 1, 2024
Sold haircare and body care products with a 97% customer satisfaction rate. Increased abandoned cart recovery by 50%. Managed CRM using Salesforce. Trained and supported new team members in online beauty consultations.
Make Up Artist & Beauty Advisor at Boots, Manchester
September 1, 2018 - March 1, 2022
Makeup Artist Advisor in a multi-brand luxury environment (L’Oréal Groupe, LVMH portfolio). Built client loyalty and managed customer database, appointments, and in-store events. Supported brand sales targets and was recognized as Top Cosmetic Seller 2021.
Stylist & Makeup Artist at Karine Jackson Hair & Beauty, London
May 1, 2014 - August 1, 2018
Actively sold professional products while building a loyal returning client base. Participated in industry events including London Fashion Week and professional trade shows.

Education

NVQ Level 2 in Hairdressing at The Hair Project, London
January 11, 2030 - February 19, 2026
Professional Hairdressing Training at GHD Soho Academy, London
January 11, 2030 - February 19, 2026
Professional Makeup Training at KLMA Makeup Academy, Manchester
January 11, 2030 - February 19, 2026
NVQ Level 2 in Hairdressing at The Hair Project, London
January 11, 2030 - February 20, 2026
Professional Hairdressing Training at GHD Soho Academy, London
January 11, 2030 - February 20, 2026
Professional Make Up Training at KLM A Make up Academy, Manchester
January 11, 2030 - February 20, 2026

Qualifications

NVQ Level 2 in Hairdressing
January 11, 2030 - February 20, 2026
Professional Hairdressing Training
January 11, 2030 - February 20, 2026
Professional Make Up Training
January 11, 2030 - February 20, 2026

Industry Experience

Retail, Consumer Goods, Professional Services, Media & Entertainment