Designed a conceptual health care management app focused on simplifying complex health tasks through a calm, accessible user experience; created low- to high-fidelity wireframes and interactive prototypes in Figma; defined features for appointments, medical records, billing, and provider communication; applied accessibility principles; conducted usability testing; iterated designs based on feedback.

Lead Learning & Development Specialist at ShipStation

January 1, 2022 - April 1, 2025

Conducted needs assessments and user analysis to identify skill gaps and design targeted learning solutions; designed and implemented training programs using LMS platforms (Lessonly, Skilljar, Rise); collaborated with cross-functional stakeholders to develop instructional materials and onboarding experiences; facilitated virtual and in-person trainings for domestic and international teams; evaluated program effectiveness using surveys, assessments, and feedback analysis; mentored L&D team members and supported organizational knowledge development.

Enterprise Technical Support Specialist at ShipStation

July 1, 2021 - January 1, 2022

Provided technical support to enterprise customers across multiple channels; diagnosed complex issues through investigation, troubleshooting, and collaboration with engineering teams; trained end users on system functionality and best practices; maintained detailed documentation and contributed to knowledge base improvements; monitored system performance to proactively identify and resolve issues.

Solutions Account Executive at Unico Engineering

October 1, 2020 - July 1, 2021

Developed strategic solutions aligned with client goals and business needs; built relationships with executive stakeholders; collaborated with sales, product, and customer success teams to deliver tailored solutions; presented technical concepts and recommendations to enterprise audiences; provided consultative guidance to help clients solve complex operational challenges.