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Versatile and reliable professional with experience across customer service, hospitality, operations, team leadership, recruitment/HR environments, and technical content development. Experienced in handling customers professionally, managing bookings and enquiries, working independently, solving problems under pressure and maintaining high standards of accuracy and communication. Alongside professional experience, I have developed technical and creative skills through FiveM server development and video editing for a large YouTube creator. I am particularly interested in progressing into HR, recruitment, customer success, operations or remote-based roles where I can apply my communication, organisation, problem-solving and technical skills.…Versatile and reliable professional with experience across customer service, hospitality, operations, team leadership, recruitment/HR environments, and technical content development. Experienced in handling customers professionally, managing bookings and enquiries, working independently, solving problems under pressure and maintaining high standards of accuracy and communication. Alongside professional experience, I have developed technical and creative skills through FiveM server development and video editing for a large YouTube creator. I am particularly interested in progressing into HR, recruitment, customer success, operations or remote-based roles where I can apply my communication, organisation, problem-solving and technical skills.

Gracjan aUnited

Game Developer, Web Developer, Video Editor

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Versatile and reliable professional with experience across customer service, hospitality, operations, team leadership, recruitment/HR environments, and technical content development. Experienced in handling customers professionally, managing bookings and enquiries, working independently, solving problems under pressure and maintaining high standards of accuracy and communication. Alongside professional experience, I have developed technical and creative skills through FiveM server development and video editing for a large YouTube creator. I am particularly interested in progressing into HR, recruitment, customer success, operations or remote-based roles where I can apply my communication, organisation, problem-solving and technical skills.…Versatile and reliable professional with experience across customer service, hospitality, operations, team leadership, recruitment/HR environments, and technical content development. Experienced in handling customers professionally, managing bookings and enquiries, working independently, solving problems under pressure and maintaining high standards of accuracy and communication. Alongside professional experience, I have developed technical and creative skills through FiveM server development and video editing for a large YouTube creator. I am particularly interested in progressing into HR, recruitment, customer success, operations or remote-based roles where I can apply my communication, organisation, problem-solving and technical skills.

Available to hire

Versatile and reliable professional with experience across customer service, hospitality, operations, team leadership, recruitment/HR environments, and technical content development. Experienced in handling customers professionally, managing bookings and enquiries, working independently, solving problems under pressure and maintaining high standards of accuracy and communication.

Alongside professional experience, I have developed technical and creative skills through FiveM server development and video editing for a large YouTube creator. I am particularly interested in progressing into HR, recruitment, customer success, operations or remote-based roles where I can apply my communication, organisation, problem-solving and technical skills.

Skills

Lua

Leadership

JavaScript

Experience Level

Lua

Expert

Leadership

Intermediate

JavaScript

Intermediate

Work Experience

Call Centre Advisor at SinglePoint Calls Ltd

December 1, 2025 - Present

Handled a high volume of inbound customer calls while maintaining a professional and helpful approach. Took and managed customer bookings accurately and efficiently. Assisted customers with enquiries, amendments, cancellations and general requests. Used active listening and communication skills to understand customer needs and provide appropriate solutions. Maintained accurate customer information and followed company procedures when processing bookings. Worked effectively under pressure while maintaining a high standard of customer service. Developed strong telephone communication, organisation and multitasking skills.

Night Porter at Stave & bk Hotel & Golf Club

July 1, 2025 - July 31, 2026

Provided overnight front-of-house support and professional customer service to hotel guests. Handled late-night arrivals, departures, enquiries and guest requests. Conducted regular security checks and monitored the premises throughout overnight shifts. Responded calmly and appropriately to incidents and unexpected situations. Maintained accurate records and completed shift handovers to ensure continuity between teams. Worked independently for extended periods while maintaining responsibility for guest safety and hotel operations. Demonstrated reliability, professionalism and strong attention to detail.

FiveM Developer & Video Editor at PattyMayo

July 1, 2025 - September 30, 2025

Developed and maintained custom FiveM/GTA V server systems and features for a large YouTube creator and their community. Created and implemented scripts and gameplay functionality based on specific requirements. Troubleshot technical issues to maintain reliable server performance. Edited video content from raw footage into polished, engaging content for YouTube. Worked directly with the creator to understand requirements, creative direction and deadlines. Managed technical and creative projects independently while maintaining attention to detail.

Cover Teacher at Teaching Pebl

July 1, 2022 - January 31, 2023

Managed classroom environments and maintained a professional and structured atmosphere. Communicated effectively with students and staff. Adapted quickly to different environments, requirements and situations. Demonstrated confidence, responsibility and strong organisational skills. Handled challenging situations calmly and professionally.

Warehouse Operative / LLOP Driver at Ing bo

August 1, 2020 - July 31, 2021

Completed warehouse duties efficiently while maintaining accuracy and safety standards. Operated warehouse equipment, including LLOP machinery, in accordance with workplace procedures. Picked, moved and organised stock efficiently within a fast-paced warehouse environment. Worked effectively as part of a team to meet operational targets and deadlines. Maintained a high standard of safety and attention to detail.

Warehouse Team Leader at Ing bo

August 1, 2020 - July 31, 2021

Supervised and supported warehouse operations to ensure daily tasks were completed efficiently. Coordinated team members and delegated tasks according to operational requirements. Maintained a strong focus on productivity, safety and accuracy. Supported colleagues with day-to-day issues and helped resolve operational problems. Worked in a fast-paced environment while maintaining organisational standards. Developed leadership, communication, delegation and decision-making skills.