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I am Maksym Shevchuk, a results-driven E-Commerce Operations Manager with 4+ years of hands-on experience scaling online marketplaces, optimizing workflows, and implementing data-driven strategies. I have a proven track record of managing complex marketplace operations across multiple platforms, improving efficiency through automation, and delivering measurable business growth. I’m based in Bulgaria and work remotely with global teams, coordinating suppliers, pricing, and customer experience to drive profitability and satisfaction.…I am Maksym Shevchuk, a results-driven E-Commerce Operations Manager with 4+ years of hands-on experience scaling online marketplaces, optimizing workflows, and implementing data-driven strategies. I have a proven track record of managing complex marketplace operations across multiple platforms, improving efficiency through automation, and delivering measurable business growth. I’m based in Bulgaria and work remotely with global teams, coordinating suppliers, pricing, and customer experience to drive profitability and satisfaction.

Maksym Shevchuk

Project Manager, Marketing Analyst, Marketing Strategist, +6

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I am Maksym Shevchuk, a results-driven E-Commerce Operations Manager with 4+ years of hands-on experience scaling online marketplaces, optimizing workflows, and implementing data-driven strategies. I have a proven track record of managing complex marketplace operations across multiple platforms, improving efficiency through automation, and delivering measurable business growth. I’m based in Bulgaria and work remotely with global teams, coordinating suppliers, pricing, and customer experience to drive profitability and satisfaction.…I am Maksym Shevchuk, a results-driven E-Commerce Operations Manager with 4+ years of hands-on experience scaling online marketplaces, optimizing workflows, and implementing data-driven strategies. I have a proven track record of managing complex marketplace operations across multiple platforms, improving efficiency through automation, and delivering measurable business growth. I’m based in Bulgaria and work remotely with global teams, coordinating suppliers, pricing, and customer experience to drive profitability and satisfaction.

Available to hire

I am Maksym Shevchuk, a results-driven E-Commerce Operations Manager with 4+ years of hands-on experience scaling online marketplaces, optimizing workflows, and implementing data-driven strategies. I have a proven track record of managing complex marketplace operations across multiple platforms, improving efficiency through automation, and delivering measurable business growth.
I’m based in Bulgaria and work remotely with global teams, coordinating suppliers, pricing, and customer experience to drive profitability and satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Ukrainian

Fluent

Russian

Fluent

English

Advanced

Work Experience

E-Commerce Operations Manager at Synthetic.ua

September 1, 2025 - Present

Lead operational management of PC & Laptop categories across B2C marketplace, ensuring efficient product flow and market competitiveness. Achieved 1–3% MoM revenue growth through systematic process optimization, pricing analysis, and supply chain coordination. Managed supplier relationships and negotiations, optimizing margins while ensuring competitive pricing and timely product launches. Designed and deployed Power BI dashboards for real-time sales forecasting, KPI tracking, and performance monitoring. Conducted heatmap and user behavior analysis to optimize product presentation and marketplace user experience. Streamlined product upload and categorization workflows, reducing time-to-market and improving system efficiency. Implemented competitive benchmarking across multiple platforms to inform pricing and assortment strategies.

Operations Support & Customer Success Specialist at APELSIN.NET

September 1, 2024 - Present

Provide technical support with focus on operational problem-solving and customer retention strategy. Master objection handling and resolution techniques, converting technical issues into customer satisfaction opportunities. Troubleshoot and resolve technical issues on both customer and provider systems, improving operational workflows. Combine technical expertise with strategic customer relationship management to reduce churn and improve satisfaction metrics.

Marketplace Operations Manager at HAJUS AG

January 1, 2024 - September 30, 2024

Transformed dormant marketplace channel into profitable operation: scaled monthly sales from 200 to 2,000+ through strategic operations management, product listing optimization, pricing architecture, and supplier relationship management. Analyzed marketplace performance data and competitor landscape to identify growth opportunities and operational inefficiencies. Implemented conversion optimization initiatives based on analytics and user behavior to boost profitability. Demonstrated ability to operate independently, transitioning from specialist role to channel leadership.

E-Commerce Operations Specialist at Big-Space

January 1, 2023 - December 31, 2023

Managed operational execution for multiple marketplace channels with focus on efficiency and quality standards. Processed 100+ products daily, consistently exceeding KPI targets of 120 daily uploads while maintaining quality compliance. Conducted comprehensive competitive analysis across 500+ product SKUs, benchmarking pricing and cost structures. Implemented ABC analysis for complex technical categories to inform inventory planning and assortment optimization. Optimized product data to ensure marketplace compliance, achieving minimal moderation rejection rates. Coordinated with multiple marketplace platforms to ensure consistency and operational efficiency.

E-Commerce Operations Specialist at OptGo

January 1, 2022 - February 28, 2023

Managed operational aspects of product catalog across multiple marketplace platforms, ensuring data accuracy and compliance. Utilized AI tools and Photoshop to optimize product presentation and meet platform standards. Conducted market research and competitor analysis, providing strategic insights to inform operational decisions. Optimized product listings and visual presentation to improve marketplace performance and conversion metrics.

Operations Coordinator at Italiano Vero

October 1, 2021 - February 28, 2022

Coordinated operational setup of food e-commerce platform, managing product catalog and marketplace integration. Ensured platform compliance with marketplace guidelines and standards. Supported marketplace scaling and operational infrastructure development.