Melanie Reisch
I’m Melanie Reisch, a bilingual Virtual Assistant and Social Media Manager who enjoys supporting clients with reliable, detail-focused operations—whether that’s customer support, ticketing workflows, or smooth…
About
I’m Melanie Reisch, a bilingual Virtual Assistant and Social Media Manager who enjoys supporting clients with reliable, detail-focused operations—whether that’s customer support, ticketing workflows, or smooth day-to-day communication. With experience across remote customer service, administrative support, and hospitality operations, I’m comfortable handling inquiries, resolving issues, coordinating follow-ups, and keeping systems organized.
In addition, I bring strong language skills (German native, English C2, Spanish C1) and a creative side through content support and graphic design (including Canva and social platforms). I’ve managed client communication since 2023 and also worked in travel coordination, so I’m used to balancing accuracy, responsiveness, and a friendly customer experience.
- 18 years' experience
- Joined September 2026
Languages
- GermanFluent
- EnglishFluent
- Spanish; CastilianAdvanced
Industry experience
- Professional Services
- Travel & Hospitality
- Media & Entertainment
More experts in Playa del Carmen, Mexico
Work experience· 11 roles
Managed social media presence for clients, supporting content planning and execution to help businesses stay active and consistent across channels.
Provided executive-level personal assistant support for CEO and management, including organized communication and administrative follow-through.
Provided technical customer support remotely through ticketing processes. Responded to inquiries by email and phone, created and prioritized tickets, performed error analysis across company and partner systems (payment systems, access/login systems, hotel software), ensured database connectivity, documented ticket information, processed issues independently, escalated to IT, and followed up until resolution. Reported and supported project management tasks.
Certifications and awards
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