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Digital Media & Customer Support Specialist with 4+ years of experience in social media management, content strategy, and customer experience across international and digital-first environments. Skilled in handling high-volume customer interactions, Tier 2 escalations, digital campaigns, and audience engagement through data-driven and creative approaches. Experienced in cross-functional collaboration, CRM management, and building online communities with strong communication and problem-solving skills.…Digital Media & Customer Support Specialist with 4+ years of experience in social media management, content strategy, and customer experience across international and digital-first environments. Skilled in handling high-volume customer interactions, Tier 2 escalations, digital campaigns, and audience engagement through data-driven and creative approaches. Experienced in cross-functional collaboration, CRM management, and building online communities with strong communication and problem-solving skills.

Kiagus Muhammad Rio Aldino

Social Media Manager, Social Media Freelancer, Content Creator

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Digital Media & Customer Support Specialist with 4+ years of experience in social media management, content strategy, and customer experience across international and digital-first environments. Skilled in handling high-volume customer interactions, Tier 2 escalations, digital campaigns, and audience engagement through data-driven and creative approaches. Experienced in cross-functional collaboration, CRM management, and building online communities with strong communication and problem-solving skills.…Digital Media & Customer Support Specialist with 4+ years of experience in social media management, content strategy, and customer experience across international and digital-first environments. Skilled in handling high-volume customer interactions, Tier 2 escalations, digital campaigns, and audience engagement through data-driven and creative approaches. Experienced in cross-functional collaboration, CRM management, and building online communities with strong communication and problem-solving skills.

Available to hire

Digital Media & Customer Support Specialist with 4+ years of experience in social media management,
content strategy, and customer experience across international and digital-first environments. Skilled in
handling high-volume customer interactions, Tier 2 escalations, digital campaigns, and audience
engagement through data-driven and creative approaches. Experienced in cross-functional
collaboration, CRM management, and building online communities with strong communication and
problem-solving skills.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Indonesian

Fluent

English

Advanced

Malay

Intermediate

Work Experience

Customer Support Advisor (Tier2) at Concentrix Malaysia

October 1, 2024 - Present

Managed complex Tier 2 escalations and provided solution-focused support across chat, email, and phone. Collaborated with cross-functional teams on root cause analyses to enhance customer satisfaction and improve operational processes.

Social Media Manager at PT. Sinar Jernih Suksesindo

December 1, 2021 - July 1, 2024

Developed and executed data-driven social media strategies to boost engagement and brand awareness. Managed online reputation while leading digital campaigns aimed at promoting the Kerja+ jobseeker application.

Copywriter at PT. United Tractors Tbk

April 1, 2021 - October 1, 2021

Produced engaging website articles and crafted compelling copy for integrated marketing campaigns. Collaborated on branding efforts while ensuring alignment with overall marketing objectives.

Customer Support at Deliveree Logistic

July 1, 2020 - December 1, 2020

Managed booking processes and coordinated between customers and drivers. Provided timely solutions to enhance service quality and customer satisfaction.

Director at Sekolah Sosial Media

July 1, 2025 - Present

Led a digital skill learning platform, providing free online courses to the public while collaborating with influencers to enhance community engagement.