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I'm Adam, a dedicated professional with over 3 years of experience in player support and customer service within gaming environments. I help thousands of gamers resolve issues efficiently while collaborating with QA, social media, and esports teams. I’m comfortable using Zendesk, Slack, and various payment tools, and I enjoy turning complex problems into clear, actionable solutions. My background in software development and animation informs a user-focused, proactive approach to troubleshooting and improving player experiences. I’m passionate about ongoing learning, teamwork, and delivering friendly, professional support that keeps players engaged and satisfied.…I'm Adam, a dedicated professional with over 3 years of experience in player support and customer service within gaming environments. I help thousands of gamers resolve issues efficiently while collaborating with QA, social media, and esports teams. I’m comfortable using Zendesk, Slack, and various payment tools, and I enjoy turning complex problems into clear, actionable solutions. My background in software development and animation informs a user-focused, proactive approach to troubleshooting and improving player experiences. I’m passionate about ongoing learning, teamwork, and delivering friendly, professional support that keeps players engaged and satisfied.

Adam Foldvari

Content Creator, Video Editor, Social Media Manager, +7

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I'm Adam, a dedicated professional with over 3 years of experience in player support and customer service within gaming environments. I help thousands of gamers resolve issues efficiently while collaborating with QA, social media, and esports teams. I’m comfortable using Zendesk, Slack, and various payment tools, and I enjoy turning complex problems into clear, actionable solutions. My background in software development and animation informs a user-focused, proactive approach to troubleshooting and improving player experiences. I’m passionate about ongoing learning, teamwork, and delivering friendly, professional support that keeps players engaged and satisfied.…I'm Adam, a dedicated professional with over 3 years of experience in player support and customer service within gaming environments. I help thousands of gamers resolve issues efficiently while collaborating with QA, social media, and esports teams. I’m comfortable using Zendesk, Slack, and various payment tools, and I enjoy turning complex problems into clear, actionable solutions. My background in software development and animation informs a user-focused, proactive approach to troubleshooting and improving player experiences. I’m passionate about ongoing learning, teamwork, and delivering friendly, professional support that keeps players engaged and satisfied.

Available to hire

I’m Adam, a dedicated professional with over 3 years of experience in player support and customer service within gaming environments. I help thousands of gamers resolve issues efficiently while collaborating with QA, social media, and esports teams. I’m comfortable using Zendesk, Slack, and various payment tools, and I enjoy turning complex problems into clear, actionable solutions. My background in software development and animation informs a user-focused, proactive approach to troubleshooting and improving player experiences. I’m passionate about ongoing learning, teamwork, and delivering friendly, professional support that keeps players engaged and satisfied.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Editorial Illustration

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Hungarian

Fluent

English

Advanced

Work Experience

Receptionist at Dorner Tourist

January 1, 2014 - January 1, 2018

Welcomed guests and showed rooms, informed about room prices, availability, policies and breakfast options.

Customer Service Agent at Trans Cosmos Kft.

January 1, 2019 - January 1, 2020

Reviewed submitted video clips on social media sites for advertisers based on policies; informed team about policy changes; coordinated with QA for improvements; assisted players and resolved inquiries; trained new colleagues; handled refunds or ticket adjustments.

Content Moderator at Alorica Bulgaria

January 1, 2024 - Present

Reviewed content on social media for advertisers according to policies; familiar with Zendesk, Slack and internal channels; collaborated with departments across game development, social media and esports.

Content Moderator at Alorica

January 1, 2024 - January 1, 2025

Moderated content for advertiser compliance; reviewed user-generated content for social media per policy; coordinated with QA to implement policy changes; assisted with refunds or ticket adjustments as needed.

Player Support Specialist at TELUS International

January 1, 2021 - January 1, 2024

Provided player support in Bulgarian, including account assistance and policy guidance; interfaced with QA and other departments to resolve issues and communicate policy changes.

Customer Service Agent at Transcosmos Kft.

January 1, 2019 - January 1, 2020

Handled customer inquiries, processed requests, and supported service operations for Hungarian customers.

Content Moderator at Alorica - Bulgaria

January 1, 2024 - January 1, 2025

Reviewed user-submitted content and advertisements for policy compliance, informed teams about policy changes, participated in QA meetings for potential improvements, and handled occasional special tasks. Provided timely, professional support to players, collaborating with multiple departments to deliver unified solutions. Trained new colleagues and processed refunds or ticket adjustments as needed. Managed inquiries via chat systems and monitored emails related to customer concerns.

Player Support Specialist at Telus International - Bulgaria

January 1, 2021 - January 1, 2024

Handled thousands of gamer concerns annually, working with cross-functional teams across game development, social media, and Esports. Used Zendesk and Slack for case management and communication, guided players to effective solutions, and provided timely, professional support. Trained new staff and ensured consistent quality across channels, including refunds and ticket adjustments.

Customer Service Agent at transcosmos Kft. - Hungary

January 1, 2019 - January 1, 2020

Reviewed submitted video clips for policy compliance, informed the team about policy changes, and participated in QA meetings. Resolved customer inquiries via chat and email, provided timely solutions, and contributed to process improvements.

Receptionist at Dorner Tourist 2014 Bt. - Hungary

January 1, 2018 - January 1, 2019

Welcomed guests, showed rooms, answered tourism-related questions, and informed guests about room prices, availability, policies, and breakfast options.