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Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.…Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Marc Joseph Padilla

Social Media Manager, Community Manager, Social Media Freelancer, +1

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Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.…Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Available to hire

Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I’ve managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Billing and Sales Representative at AT&T (US) - Hinduja Global Solutions (HGS)

January 1, 2013 - January 1, 2016

Handled inbound billing inquiries and account concerns for US-based AT&T customers; resolved issues accurately and efficiently; supported customer retention through consultative product recommendations and up-selling conversations.

Product and Operations Support Specialist at Bose Corporation

January 1, 2016 - January 1, 2022

Led back-office order escalations, social media community management, and global order resolution support across NA, EU, and ANZ; managed 42,000+ annual escalations with 24–48 hour resolution; built and deployed SOPs to eliminate recurring bottlenecks across order management, finance, and logistics; moderated social media communications to preserve brand trust.

Team Leader - HG S Philippines (Bose Account) – Global Solutions at Hinduja Global Solutions (HGS)

January 1, 2022 - Present

Led a 22–23 person team across back-office order escalations, sales chat, SMS, and social media community management functions; managed 42,000+ annual escalations across NA, EU, and ANZ with 24–48 hour resolution; recognized as HG S Philippines Best Team Leader of Operations; progressed from Sales Chat/SMS Team Leader to Global Order Escalations and Social Community Support within the Bose account.