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Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.…Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Marc Joseph Padilla

Social Media Manager, Community Manager, Social Media Freelancer, +1

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Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.…Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I've managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Available to hire

Social Media Manager with 14 years of BPO and operations experience, including hands-on community management for a globally recognized premium audio brand across North America, Europe, New Zealand and Australia. I’ve managed public brand responses, protected brand trust during high-visibility moments, and led teams through escalation handling and content moderation at scale. Recognized as Best Team Leader of Operations across all HGS Philippines accounts in 2025. I bring a calm, strategic approach to brand voice, audience engagement, and reputation management — backed by real operational discipline, not just creative instinct.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Team Leader - HG S Philippines (Bose Account) – Global Solutions at Hinduja Global Solutions (HGS)

January 1, 2022 - Present

Led a 22–23 person team across back-office order escalations, sales chat, SMS, and social media community management functions; managed 42,000+ annual escalations across NA, EU, and ANZ with 24–48 hour resolution; recognized as HG S Philippines Best Team Leader of Operations; progressed from Sales Chat/SMS Team Leader to Global Order Escalations and Social Community Support within the Bose account.

Product and Operations Support Specialist at Bose Corporation

January 1, 2016 - January 1, 2022

Led back-office order escalations, social media community management, and global order resolution support across NA, EU, and ANZ; managed 42,000+ annual escalations with 24–48 hour resolution; built and deployed SOPs to eliminate recurring bottlenecks across order management, finance, and logistics; moderated social media communications to preserve brand trust.

Billing and Sales Representative at AT&T (US) - Hinduja Global Solutions (HGS)

January 1, 2013 - January 1, 2016

Handled inbound billing inquiries and account concerns for US-based AT&T customers; resolved issues accurately and efficiently; supported customer retention through consultative product recommendations and up-selling conversations.