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Hi, I’m Marcelo Suzegan. I am a results-driven Customer Success Manager with 5+ years of experience managing client relationships, driving customer satisfaction, and coordinating cross-functional teams. I currently manage 35+ accounts, ensuring exceptional service delivery and retention, while coordinating strategy, media, creative, and CRM teams to hit campaign goals. I bring a technical background and a psychology/neuromarketing perspective to deeply understand customer needs and craft strategic, data-driven solutions. I’m fully available for US and European time zones and have a proven track record thriving in remote work environments. My unique blend of technical know-how and people skills helps me translate complex problems into actionable guidance that boosts satisfaction and growth for clients and cross-functional teams alike.…Hi, I’m Marcelo Suzegan. I am a results-driven Customer Success Manager with 5+ years of experience managing client relationships, driving customer satisfaction, and coordinating cross-functional teams. I currently manage 35+ accounts, ensuring exceptional service delivery and retention, while coordinating strategy, media, creative, and CRM teams to hit campaign goals. I bring a technical background and a psychology/neuromarketing perspective to deeply understand customer needs and craft strategic, data-driven solutions. I’m fully available for US and European time zones and have a proven track record thriving in remote work environments. My unique blend of technical know-how and people skills helps me translate complex problems into actionable guidance that boosts satisfaction and growth for clients and cross-functional teams alike.

Marcelo Suzegan

Project Manager, Content Producer, Content Creator, +2

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Hi, I’m Marcelo Suzegan. I am a results-driven Customer Success Manager with 5+ years of experience managing client relationships, driving customer satisfaction, and coordinating cross-functional teams. I currently manage 35+ accounts, ensuring exceptional service delivery and retention, while coordinating strategy, media, creative, and CRM teams to hit campaign goals. I bring a technical background and a psychology/neuromarketing perspective to deeply understand customer needs and craft strategic, data-driven solutions. I’m fully available for US and European time zones and have a proven track record thriving in remote work environments. My unique blend of technical know-how and people skills helps me translate complex problems into actionable guidance that boosts satisfaction and growth for clients and cross-functional teams alike.…Hi, I’m Marcelo Suzegan. I am a results-driven Customer Success Manager with 5+ years of experience managing client relationships, driving customer satisfaction, and coordinating cross-functional teams. I currently manage 35+ accounts, ensuring exceptional service delivery and retention, while coordinating strategy, media, creative, and CRM teams to hit campaign goals. I bring a technical background and a psychology/neuromarketing perspective to deeply understand customer needs and craft strategic, data-driven solutions. I’m fully available for US and European time zones and have a proven track record thriving in remote work environments. My unique blend of technical know-how and people skills helps me translate complex problems into actionable guidance that boosts satisfaction and growth for clients and cross-functional teams alike.

Available to hire

Hi, I’m Marcelo Suzegan. I am a results-driven Customer Success Manager with 5+ years of experience managing client relationships, driving customer satisfaction, and coordinating cross-functional teams. I currently manage 35+ accounts, ensuring exceptional service delivery and retention, while coordinating strategy, media, creative, and CRM teams to hit campaign goals. I bring a technical background and a psychology/neuromarketing perspective to deeply understand customer needs and craft strategic, data-driven solutions.

I’m fully available for US and European time zones and have a proven track record thriving in remote work environments. My unique blend of technical know-how and people skills helps me translate complex problems into actionable guidance that boosts satisfaction and growth for clients and cross-functional teams alike.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Customer Support Specialist L3 Marketing at SGN Marketing Agency

September 1, 2024 - Present

Managing comprehensive client relationships for 35+ active accounts in a digital marketing agency, serving as the primary liaison between clients and internal teams. Responsibilities include end-to-end relationship management, regular performance reviews, coordinating strategy/creative/CRM workflows, monitoring campaign metrics (CPL, CPA, ROAS), and providing proactive, consultative support across multiple channels to drive account growth and retention.

Customer Service Specialist at Gerbeli Lâminas

June 1, 2023 - February 1, 2024

Delivered customer service and support to individual and corporate clients in industrial blade manufacturing. Managed sales orders, tracked client requirements, coordinated order fulfillment, resolved inquiries, and contributed to improved online service quality and customer experience metrics.

Technical Support Specialist at Infocompra Informática

June 1, 2008 - February 1, 2019

Provided comprehensive technical support and IT infrastructure management for corporate clients. Installed and configured hardware, operating systems, antivirus solutions, and application software; managed user permissions, network configurations, backups, and system maintenance to ensure data integrity and minimize downtime.