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IT leader with 6+ years of experience managing aviation/terminal systems, providing technical support, and improving e-commerce operations. Skilled in network infrastructure optimization, security appliance management, virtualization, and reliable Windows deployment practices. I direct day-to-day IT operations, prevent downtime through proactive audits and upgrades, and guide cross-functional teams to standardize governance and improve service efficiency. I also support end-users and stakeholders with clear troubleshooting, training, and SLA-focused resolutions.…IT leader with 6+ years of experience managing aviation/terminal systems, providing technical support, and improving e-commerce operations. Skilled in network infrastructure optimization, security appliance management, virtualization, and reliable Windows deployment practices. I direct day-to-day IT operations, prevent downtime through proactive audits and upgrades, and guide cross-functional teams to standardize governance and improve service efficiency. I also support end-users and stakeholders with clear troubleshooting, training, and SLA-focused resolutions.

Murat Can Ekşi

Project Manager, Web Developer, Programmer, +2

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IT leader with 6+ years of experience managing aviation/terminal systems, providing technical support, and improving e-commerce operations. Skilled in network infrastructure optimization, security appliance management, virtualization, and reliable Windows deployment practices. I direct day-to-day IT operations, prevent downtime through proactive audits and upgrades, and guide cross-functional teams to standardize governance and improve service efficiency. I also support end-users and stakeholders with clear troubleshooting, training, and SLA-focused resolutions.…IT leader with 6+ years of experience managing aviation/terminal systems, providing technical support, and improving e-commerce operations. Skilled in network infrastructure optimization, security appliance management, virtualization, and reliable Windows deployment practices. I direct day-to-day IT operations, prevent downtime through proactive audits and upgrades, and guide cross-functional teams to standardize governance and improve service efficiency. I also support end-users and stakeholders with clear troubleshooting, training, and SLA-focused resolutions.

Available to hire

IT leader with 6+ years of experience managing aviation/terminal systems, providing technical support, and improving e-commerce operations. Skilled in network infrastructure optimization, security appliance management, virtualization, and reliable Windows deployment practices.

I direct day-to-day IT operations, prevent downtime through proactive audits and upgrades, and guide cross-functional teams to standardize governance and improve service efficiency. I also support end-users and stakeholders with clear troubleshooting, training, and SLA-focused resolutions.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

Turkish

Fluent

English

Advanced

Work Experience

Information Technology Manager at T&T Ercan Airport (Lefkoşa Türk Belediyesi)

September 1, 2024 - June 30, 2026

Directed the IT department by managing task assignments and ensuring seamless daily operations. Oversaw configuration, deployment, and maintenance of Cisco switches/routers and FortiGate security devices. Optimized network traffic and implemented proactive infrastructure upgrades to prevent operational downtime. Led regular infrastructure audits and improvements to enhance reliability and performance. Mentored IT team members and applied project-management best practices, increasing productivity by 20%. Implemented IT governance frameworks to standardize processes and ensure compliance with industry regulations across technology systems.

IT Support Specialist at T&T Ercan Airport (Lefkoşa Türk Belediyesi)

August 1, 2023 - August 31, 2024

Delivered critical technical support to maintain uninterrupted operation of aviation and terminal systems. Supported the technical team in promptly resolving complex network issues to preserve operational continuity. Resolved hardware and software problems for office personnel to maintain productivity. Trained end-users on new software applications and IT best practices, increasing user efficiency and reducing support requests by 20%.

Customer Service Associate (CSA) at Amazon

October 1, 2022 - April 30, 2023

Provided high-volume customer and technical support across Amazon.com.tr platforms including Shopping, Prime, Video, and Gaming. Resolved seller and end-user demands, complaints, and technical issues within strict SLAs. Collaborated with shipping partners to resolve operational disruptions and maintain logistics efficiency. Mentored new associates on best practices for handling complex inquiries. Performed QA testing on newly developed internal systems and delivered actionable feedback to engineering teams.

Back Office Assistant at Vodafone

September 1, 2020 - April 30, 2021

Supported fiber internet installation processes and assisted field engineering teams with technical deployments. Coordinated with customers and field teams to troubleshoot installation and deployment issues. Managed equipment distribution logistics to optimize delivery schedules and reduce downtime during installations. Processed new subscriber documentation and routed internet sales into the central operational system. Maintained office hardware including computers, access points, routers, and printers, while providing internal technical support.

IT Specialist at Turkish Exporter

January 1, 2018 - May 31, 2019

Coordinated with procurement and finance teams to standardize IT equipment lifecycle management, reducing replacement costs by 12%. Led a small technical team by assigning daily tasks to increase overall process efficiency. Installed, configured, and supported company-wide computer systems and electronic equipment. Streamlined system deployments by creating and maintaining custom Windows OS images. Created VMware virtualization solutions to support multi-operating system environments.

Data Entry Personnel at Spordata Bilgi Teknolojileri Yönetimi Tic. A.Ş.

June 1, 2015 - August 31, 2015

Verified database record accuracy and made necessary data corrections. Provided required data and support through communication with international clients and business partners.

E-Commerce Manager at ByLena Shoes

January 1, 2013 - May 31, 2015

Directed end-to-end e-commerce operations, including SKU management, product listing, and marketplace integrations with Trendyol, n11, and GittiGidiyor. Oversaw order fulfillment, inventory tracking, shipping, and return management processes.