Mustafa Dahodwala

Collaborated with the team to design and implement a flexible schema for dynamic field storage, improving system adaptability. Restructured SQL queries and optimized data processing with Java Collections, achieving a 10x faster report opening time. Designed an automated Audit Report system for quick access to ticket data, enhancing operational efficiency. Developed a Round Robin algorithm for efficient connection management using Node.js WebSockets. Integrated Facebook OAuth and Webhook for real-time user updates, and WhatsApp API enabling direct communication, reducing response time by 40% and increasing resolution rate by 30%. Integrated an AI-powered chatbot using LangGraph to handle routine queries autonomously, significantly lowering agent workload.

As a Software Developer, I collaborate with the team to design flexible data schemas and optimize SQL and Java Collections for faster report processing. I designed an automated Audit Report system, developed a Round Robin connection algorithm using Node.js for WebSocket management, and integrated Facebook OAuth and WhatsApp API to enhance real-time user communication. I also implemented an AI-powered chatbot using LangGraph to handle routine customer queries, reducing support workload and improving response efficiency.

Developed and maintained HelpInbox IO, a ticketing software for customer complaint management. Collaborated with developers, QA, and product managers to deliver features and resolve software issues, improving team communication. Identified and fixed bugs across software layers to enhance application stability and performance. Integrated Amazon SES into a legacy product, boosting email reliability by 25% and reducing related email tickets by 15%.