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I'm a proactive, detail-oriented fashion and customer service professional with a background in fashion design and retail operations. I thrive at the intersection of aesthetics and practical needs, shaping memorable client experiences. Currently I work as a Customer Service Representative at ETNIA BARCELONA in Barcelona, Spain, where I manage sales, warranties, and personalized client support while collaborating with the design and retail teams to elevate the brand.…I'm a proactive, detail-oriented fashion and customer service professional with a background in fashion design and retail operations. I thrive at the intersection of aesthetics and practical needs, shaping memorable client experiences. Currently I work as a Customer Service Representative at ETNIA BARCELONA in Barcelona, Spain, where I manage sales, warranties, and personalized client support while collaborating with the design and retail teams to elevate the brand.

Malena Wainerman

Designer, Creative Director, Brand Designer, +5

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I'm a proactive, detail-oriented fashion and customer service professional with a background in fashion design and retail operations. I thrive at the intersection of aesthetics and practical needs, shaping memorable client experiences. Currently I work as a Customer Service Representative at ETNIA BARCELONA in Barcelona, Spain, where I manage sales, warranties, and personalized client support while collaborating with the design and retail teams to elevate the brand.…I'm a proactive, detail-oriented fashion and customer service professional with a background in fashion design and retail operations. I thrive at the intersection of aesthetics and practical needs, shaping memorable client experiences. Currently I work as a Customer Service Representative at ETNIA BARCELONA in Barcelona, Spain, where I manage sales, warranties, and personalized client support while collaborating with the design and retail teams to elevate the brand.

Available to hire

I’m a proactive, detail-oriented fashion and customer service professional with a background in fashion design and retail operations. I thrive at the intersection of aesthetics and practical needs, shaping memorable client experiences.
Currently I work as a Customer Service Representative at ETNIA BARCELONA in Barcelona, Spain, where I manage sales, warranties, and personalized client support while collaborating with the design and retail teams to elevate the brand.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Italian

Beginner

Work Experience

Customer Service at ETNIA BARCELONA

January 1, 2024 - October 28, 2025

Personalized customer support with strong attention to detail. Manage orders and client data in Salesforce; handle product warranties and post-sale service. Contribute to approximately 30% of the team’s monthly sales and coordinate with internal stakeholders to resolve issues. Plan and coordinate visual merchandising and prepare customer service reports to track performance and identify areas for improvement.

Waitress at HOTEL BAGLIO GENOVESE

January 1, 2023 - January 1, 2023

Provided personalized service to hotel guests, prepared cocktails and appetizers, and assisted in common areas, attending to around 80% of guests.

Fashion Designer at DUAL POWER

January 1, 2023 - January 1, 2023

Designed collections, managed suppliers and production control, and supervised quality processes and delivery timelines.

Design Assistant at KAZUMA

January 1, 2020 - January 1, 2020

Assisted in collection design and production control; coordinated with suppliers and external workshops; supported the development of technical sheets and materials.

Recepcionist at AUDITRON

January 1, 2018 - January 1, 2018

Personalized client service and front desk management; controlled product warranties and handled client records; managed company’s client database.

Customer Service Representative at ETNIA BARCELONA

January 1, 2024 - Present

Managing sales, warranties, and personalized client support; proactive, detail-oriented; integrates aesthetic and creative perspective into the customer experience.

Assistant Fashion Designer at Kazuma

January 1, 2018 - January 1, 2020

Assisted in collection design and oversight of production; developed supplier relationships; contributed to 80% of production cycles; supported in 100% of collection design processes.

Receptionist at Unknown

January 1, 2016 - January 1, 2018

Handled front-desk tasks and supported daily operations in a fashion retail environment.