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I am a user research and operations specialist who loves understanding user behavior and turning insights into better digital experiences. I bring organizational expertise and collaborative spirit to administrative and project support roles, helping teams stay on track and deliver valuable outcomes.…

Mercedes Yango

UX Designer, UI Designer, Product Designer, +2

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I am a user research and operations specialist who loves understanding user behavior and turning insights into better digital experiences. I bring organizational expertise and collaborative spirit to administrative and project support roles, helping teams stay on track and deliver valuable outcomes.…

Available to hire

I am a user research and operations specialist who loves understanding user behavior and turning insights into better digital experiences.

I bring organizational expertise and collaborative spirit to administrative and project support roles, helping teams stay on track and deliver valuable outcomes.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

UX Designer (Internship) at ActX Inc.

November 1, 2025 - Present

Led product planning and incorporated user feedback into design updates. Collaborated with the President, a Product Manager, and 3 designers in an agile environment. Conducted user interviews and surveys to define pain points and goals. Designed accessible workflows and tested usability improvements. Identified subscription-management challenges through research and analysis. Led usability testing to improve task success and inform roadmap priorities.

UX/UI Designer at Myedmaster

March 1, 2025 - April 1, 2025

Designed user flows, wireframes, and prototypes for an AI-powered web tool. Led product planning and incorporated user feedback into design updates. Conducted user interviews and surveys to define pain points and goals. Designed accessible workflows and tested usability improvements.

UX Designer at Springboard

February 28, 2025 - February 28, 2025

Completing 700+ hours of hands-on coursework, with 1:1 expert mentor oversight, and completion of several projects, including a mobile app exploring skin and mental health and a web-based AI tool for personalized exercise videos.

Physical Therapy Tech at Outpatient Physical Therapy

March 31, 2024 - March 31, 2024

Applied a patient-centered mindset to create personalized care experiences, collaborated cross-functionally to improve treatment outcomes, and maintained data-informed decision-making.

Office & Operations Coordinator at Outpatient Physical Therapy

June 1, 2023 - March 1, 2024

Supported clinic operations and patient scheduling; maintained accurate records. Tracked patient progress data to assist therapists in treatment planning.