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I'm Nadezhda Molimonova, a customer-focused professional with 3+ years of experience in customer support, operations, and case handling in compliance-sensitive and process-driven environments. I have strong written communication skills, a keen eye for detail, and a proven ability to interpret policies, documentation, and workflows to resolve complex cases accurately. I thrive in cross-functional teams and remote, international settings.…I'm Nadezhda Molimonova, a customer-focused professional with 3+ years of experience in customer support, operations, and case handling in compliance-sensitive and process-driven environments. I have strong written communication skills, a keen eye for detail, and a proven ability to interpret policies, documentation, and workflows to resolve complex cases accurately. I thrive in cross-functional teams and remote, international settings.

Nadezhda Molimonova

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I'm Nadezhda Molimonova, a customer-focused professional with 3+ years of experience in customer support, operations, and case handling in compliance-sensitive and process-driven environments. I have strong written communication skills, a keen eye for detail, and a proven ability to interpret policies, documentation, and workflows to resolve complex cases accurately. I thrive in cross-functional teams and remote, international settings.…I'm Nadezhda Molimonova, a customer-focused professional with 3+ years of experience in customer support, operations, and case handling in compliance-sensitive and process-driven environments. I have strong written communication skills, a keen eye for detail, and a proven ability to interpret policies, documentation, and workflows to resolve complex cases accurately. I thrive in cross-functional teams and remote, international settings.

Available to hire

I’m Nadezhda Molimonova, a customer-focused professional with 3+ years of experience in customer support, operations, and case handling in compliance-sensitive and process-driven environments.

I have strong written communication skills, a keen eye for detail, and a proven ability to interpret policies, documentation, and workflows to resolve complex cases accurately. I thrive in cross-functional teams and remote, international settings.

Skills

Microsoft Excel

CRM

Copywriting

Experience Level

Microsoft Excel

Expert

CRM

Expert

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Manager, Receivables & Client Support at LSR Group

January 1, 2018 - January 1, 2021

Managed complex client cases involving payments, discrepancies, and contractual obligations. Reviewed and interpreted internal policies and financial documentation to resolve issues. Maintained structured case records and ensured compliance with internal standards. Collaborated with legal, finance, and operations teams to escalate non-standard cases. Improved internal processes, reducing errors and operational risks.