Nadia Suci Rahmani

Assisted customers with inquiries about classes, schedules, services, and studio information. Handled customer communication, supported bookings, and managed general administrative needs while maintaining a positive customer experience. Created social media content to support studio marketing activities and supported daily studio operations by responding to customer needs efficiently.

Wrote short scripts for broadcasts and public information content. Produced voice-over recordings for advertisements, fillers, and drama programs, and edited audio using Adobe Audition while maintaining clear audio quality. Collaborated with the production team in developing and producing content.

Helped customers with inquiries about travel and Umrah packages, recommending options based on needs and preferences. Supported the booking process, including availability checks and accurate customer data entry. Managed travel documents, invoices, departure information, and customer records. Handled customer questions and basic complaints with responsiveness, empathy, and a solution-oriented approach, while supporting daily administration and internal communication between customers and teams.