Nadine Santos Mussá
Hi! I'm Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service.
About
Hi! I’m Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I’ve honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed.
With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I’m fluent in both Portuguese and English and am always eager to learn and take on new challenges.
- 9 years' experience
- Joined July 2025
Industry experience
- Education
- Media & Entertainment
- Gaming
- Professional Services
- Travel & Hospitality
Work experience· 5 roles
Consistently exceeded performance metrics by effectively resolving customer issues and maintaining a positive experience. Provided strong leadership and mentorship by actively training new agents to enhance team performance. Represented the company professionally, demonstrating empathy and understanding towards customers, while managing multiple customer touchpoints including in-person, remote, and digital channels. Also contributed to event planning and promotion.
Developed and executed content strategies for WordPress projects, ensuring high-quality article creation and efficient workflow management through Trello, Slack, and Dropbox. Optimized content for search engines and user experience using SEO best practices and LSI keywords. Created engaging and relevant content across diverse topics while demonstrating curation skills.
Produced high-quality content including articles and creative pieces on numerous subjects. Conducted investigative journalism and interviews contributing to publications like Publico and Inurban Magazine. Managed platforms and coordinated interviews to ensure timely delivery of impactful content.
Education
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