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Hi! I'm Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I've honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed. With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I'm fluent in both Portuguese and English and am always eager to learn and take on new challenges.…Hi! I'm Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I've honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed. With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I'm fluent in both Portuguese and English and am always eager to learn and take on new challenges.

Nadine Santos Mussá

Content Creator, Copywriter, Assistant Editor, +2

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Hi! I'm Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I've honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed. With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I'm fluent in both Portuguese and English and am always eager to learn and take on new challenges.…Hi! I'm Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I've honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed. With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I'm fluent in both Portuguese and English and am always eager to learn and take on new challenges.

Available to hire

Hi! I’m Nadine, a multi-skilled specialist with a passion for content creation, education, and customer service. Over the years, I’ve honed my skills in teaching, writing, and managing customer relationships, always striving to foster engagement and produce high-quality content. I thrive in collaborative environments and enjoy mentoring others to help them succeed.

With experience across diverse roles—from tutoring and journalism to senior customer support—I bring adaptability, creativity, and strong communication skills to everything I do. I’m fluent in both Portuguese and English and am always eager to learn and take on new challenges.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Advanced

English

Advanced

Work Experience

Senior Player Engagement / Customer Support Agent at Keywords Studios

January 1, 2024 - July 21, 2025

Consistently exceeded performance metrics by effectively resolving customer issues and maintaining a positive experience. Provided strong leadership and mentorship by actively training new agents to enhance team performance. Represented the company professionally, demonstrating empathy and understanding towards customers, while managing multiple customer touchpoints including in-person, remote, and digital channels. Also contributed to event planning and promotion.

English Teacher and Tutor at Crescendo e Aprendendo

January 1, 2019 - July 21, 2025

Significantly improved students' academic outcomes in reading, writing, and speaking skills. Created a supportive and creative learning environment to foster student engagement and success.

Journalist at Revista Inurban & P3

January 1, 2019 - July 21, 2025

Produced high-quality content including articles and creative pieces on numerous subjects. Conducted investigative journalism and interviews contributing to publications like Publico and Inurban Magazine. Managed platforms and coordinated interviews to ensure timely delivery of impactful content.

Content/Copywriter and Editor at Various

January 1, 2020 - July 21, 2025

Developed and executed content strategies for WordPress projects, ensuring high-quality article creation and efficient workflow management through Trello, Slack, and Dropbox. Optimized content for search engines and user experience using SEO best practices and LSI keywords. Created engaging and relevant content across diverse topics while demonstrating curation skills.

Content Creator & Translator | Digital & Receptionist Support at Casas Vale Martinho

January 1, 2016 - July 21, 2025

Managed multiple customer touchpoints including in-person, remote, and digital channels while contributing to event planning and promotion. Specialized in creating compelling bilingual content in Portuguese and English including website copywriting, promotional materials, and translations. Successfully crafted and translated content demonstrating adaptability and strong language skills.