Conducted full platform audit and redesigned mobile and desktop user interfaces using coded prototypes. Ran on-site user interviews at farms to gather direct insights from end users. Partnered with developers from wireframe to launch to design and ship end-to-end features. Engineered a centralized, scalable design system to serve as the single source of truth across platforms. Created brand style guidelines and supported marketing assets and customer tutorial videos.

Senior UX Designer at Avaya

February 1, 2022 - November 1, 2024

Streamlined scalable design systems to accelerate handoff and maintain consistency. Developed developer flows, templates, and documentation to enhance usability across products. Managed end-to-end UX projects, meeting deadlines and securing stakeholder buy-in. Partnered with engineering to integrate designs into production and drive system adoption. Designed AI-driven conversational flows and prompts in Agent Assist and Contact Center to boost agent efficiency.

Senior UX Designer at Mall Maverick

December 1, 2016 - February 1, 2022

Designed mall websites, interactive SVG maps, and digital directory boards for shopping centers. Improved navigation and accessibility with responsive, consistent layouts. Built code-based wayfinding features for seamless user journeys and digital directory boards. Designed and tested AI-driven automation and content-generation tools for the CMS dashboard interface.

Graphic Designer at Signs in the Making Inc.

February 1, 2015 - June 1, 2016

Produced marketing materials, signs, and banners to reinforce real estate branding. Standardized file preparation and print workflows to speed up production. Operated printing and finishing equipment to ensure precise color and material quality. Connected with clients to refine visual concepts and deliver tailored, impactful designs.