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I am a dedicated customer service professional with experience in healthcare support, authorization, and insurance verification. I excel under pressure, handle multiple tasks efficiently, and enjoy helping people navigate complex processes. Working from home has sharpened my ability to stay organized, communicate clearly, and manage multiple projects at once. I bring a positive attitude, strong problem-solving skills, and a commitment to delivering accurate information and timely support to clients.…I am a dedicated customer service professional with experience in healthcare support, authorization, and insurance verification. I excel under pressure, handle multiple tasks efficiently, and enjoy helping people navigate complex processes. Working from home has sharpened my ability to stay organized, communicate clearly, and manage multiple projects at once. I bring a positive attitude, strong problem-solving skills, and a commitment to delivering accurate information and timely support to clients.

Naomie B. Suero

Voiceover Artist, Photographer, Writer, +6

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I am a dedicated customer service professional with experience in healthcare support, authorization, and insurance verification. I excel under pressure, handle multiple tasks efficiently, and enjoy helping people navigate complex processes. Working from home has sharpened my ability to stay organized, communicate clearly, and manage multiple projects at once. I bring a positive attitude, strong problem-solving skills, and a commitment to delivering accurate information and timely support to clients.…I am a dedicated customer service professional with experience in healthcare support, authorization, and insurance verification. I excel under pressure, handle multiple tasks efficiently, and enjoy helping people navigate complex processes. Working from home has sharpened my ability to stay organized, communicate clearly, and manage multiple projects at once. I bring a positive attitude, strong problem-solving skills, and a commitment to delivering accurate information and timely support to clients.

Available to hire

I am a dedicated customer service professional with experience in healthcare support, authorization, and insurance verification. I excel under pressure, handle multiple tasks efficiently, and enjoy helping people navigate complex processes.

Working from home has sharpened my ability to stay organized, communicate clearly, and manage multiple projects at once. I bring a positive attitude, strong problem-solving skills, and a commitment to delivering accurate information and timely support to clients.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Service Associate at Gebbs Healthcare Solution One -Ecom MOA

March 1, 2020 - December 31, 2025

Worked in a work-from-home setup handling authorization and insurance verification for healthcare customers. As Authorization Specialist (2023-2025) I obtained authorizations via calls, checked status through web portals and phone, and, when information was unavailable online, initiated contact with health insurers to obtain authorization. As Insurance Verification Analyst (2019-2023) I verified eligibility and benefits by contacting various health insurances to confirm patient policies. Previously served as a Customer Service Representative (2019-2020) handling inbound inquiries, tracking prescriptions, placing orders, and assisting with stock concerns.

Customer Service Representative at Alorica Three -Ecom MOA

January 1, 2019 - December 31, 2020

Received calls from customers, tracked prescriptions, placed orders, and assisted customers with stock sufficiency.

Authorization Specialist at Gebbs Healthcare Solution One - Ecom MOA, Pasay City

January 1, 2023 - December 31, 2025

Obtained authorization via call; checked authorization status through web portal and direct calls; contacted health insurance providers to confirm existing authorizations; when information was unavailable online, initiated authorization by phone.

Insurance Verification Analyst at Gebbs Healthcare Solution One - Ecom MOA, Pasay City

January 1, 2019 - December 31, 2023

Checked patient eligibility and benefits; contacted various health insurance providers to verify policy details and coverage; recorded verifications and resolved discrepancies as needed.

Customer Service Associate at Gebbs Healthcare Solution One - Ecom MOA, Pasay City

March 1, 2020 - December 31, 2025

Handled customer service activities in a work-from-home setup; performed authorization and verification tasks; responded to inquiries, ensured accuracy, and supported patient and provider communications.

Customer Service Representative at Alorica Three - Ecom MOA, Pasay City

January 1, 2019 - December 31, 2020

Received calls from customers; tracked prescriptions; placed orders; assisted customers with supply issues and resolved concerns.