Available to hire
I am a customer-facing professional with nearly five years of experience in customer support, call centers, and frontline hospitality roles. I enjoy clear communication, problem solving, and helping teams run smoothly.
Currently self-employed, I edit podcast episodes.
Skills
Experience Level
Intermediate
Language
English
Advanced
Portuguese
Intermediate
Work Experience
Intern at Campo Avventura Junior Resort (Óbidos)
June 1, 2018 - August 31, 2018Internship supervising participants, coordinating meals, activities, and field trips; assisting with entertainment and promoter tasks for event operations.
Promoter at BTL for the Stand of the Portuguese Association of Hotels
March 13, 2019 - March 17, 2019Promoter and customer support at the stand for the Portuguese Hotels Association; engaging attendees and representing the organization.
Receptionist at easyHotel Lisbon (Marquês de Pombal)
March 18, 2019 - May 18, 2019Reception duties including check-ins and check-outs, selling rooms and experiences, opening/closing registry, and replying to guests on platforms like Booking and Expedia.
Call Center Assistant at Teleperformance Portugal
April 1, 2020 - April 1, 2021Customer support in a call center environment with responsibilities likely including handling inquiries and assisting customers.
Customer Support at Teleperformance Portugal
April 1, 2021 - June 1, 2023Provided assistance on a medical project, helping patients using an insulin pump and addressing technical issues with the medical device when needed.
Content Moderator at Teleperformance Portugal
May 1, 2021 - June 1, 2023Content moderation for a major social media platform; primarily handling spam and appeals, analyzing user profiles, and determining actions (deactivate or keep active) based on anomalies.
Customer Recruiter at Glaze Team / Rodeo Doughnuts
June 1, 2023 - September 30, 2023Customer recruitment for data analysis; involvement in team activities at Rodeo Doughnuts, including decoration and related tasks.
Glaze Team Member at Rodeo Doughnuts
June 1, 2023 - June 30, 2024Decoration of doughnuts and dispatching online orders; assisting with production and fulfillment tasks.
Glaze Team Member at Rodeo Doughnuts
July 1, 2024 - PresentDecoration of doughnuts and dispatching online orders; ongoing duties related to online order fulfillment.
Education
Vocational High School at Gostinho Roseta - Tourism
January 1, 2019 - December 31, 2019Technical Course in Tourism and Related Activities at London Piercing Academy
January 1, 2016 - July 1, 2019Qualifications
Body piercing certification (waist piercing and microdermals)
January 1, 2016 - April 28, 2026Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Other
Skills
Experience Level
Intermediate
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