Nuria Rbat

Managed check-in/check-out and reservations for individuals and groups, coordinated group logistics, and ensured smooth guest experiences. Answered phone inquiries professionally, transferred calls, handled cash/credit card payments, supported billing and secretarial tasks, and resolved customer complaints. Coordinated with medical departments, maintained accurate records and updated CRM systems, and provided multilingual customer support while ensuring confidentiality and compliance. Supported front-desk and administrative operations in a fast-paced healthcare environment.

Own visa holder; check-in/check-out and reservation management for individuals and groups; manage reservations, greet customers and visitors; respond to telephone inquiries and transfer calls; handle payments; billing and administrative tasks; resolve customer complaints; support frontline and administrative operations in a fast-paced healthcare environment.

Worked on an iOS interface initiative to improve speech recognition for better user experience by collecting/annotating and analyzing ML-relevant data, and translating findings into practical improvements in the machine learning process. Organized work independently or in a team environment, adapting quickly to new and ambiguous tasks while maintaining high attention to detail and strong documentation/proofreading quality. Collaborated with/leveraged modern AI approaches, particularly NLP and ML, to support virtual assistant capability enhancements.