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I am Mandy Cheng Guat Tan, a results-driven operations and customer experience professional with 20+ years of global experience at companies like Dell and Osram. I excel in end-to-end campaign management, process optimization, and cross-functional collaboration to deliver measurable revenue growth and improved customer journeys. I thrive in remote or hybrid environments and am seeking roles in campaign management, sales support, customer service, or backend operations. I bring strong project coordination, stakeholder management, and data-driven decision making to ensure high-quality outcomes delivered on time.…I am Mandy Cheng Guat Tan, a results-driven operations and customer experience professional with 20+ years of global experience at companies like Dell and Osram. I excel in end-to-end campaign management, process optimization, and cross-functional collaboration to deliver measurable revenue growth and improved customer journeys. I thrive in remote or hybrid environments and am seeking roles in campaign management, sales support, customer service, or backend operations. I bring strong project coordination, stakeholder management, and data-driven decision making to ensure high-quality outcomes delivered on time.

Mandy Cheng Guat Tan

Project Manager, Marketing Analyst, Data Analyst, +1

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I am Mandy Cheng Guat Tan, a results-driven operations and customer experience professional with 20+ years of global experience at companies like Dell and Osram. I excel in end-to-end campaign management, process optimization, and cross-functional collaboration to deliver measurable revenue growth and improved customer journeys. I thrive in remote or hybrid environments and am seeking roles in campaign management, sales support, customer service, or backend operations. I bring strong project coordination, stakeholder management, and data-driven decision making to ensure high-quality outcomes delivered on time.…I am Mandy Cheng Guat Tan, a results-driven operations and customer experience professional with 20+ years of global experience at companies like Dell and Osram. I excel in end-to-end campaign management, process optimization, and cross-functional collaboration to deliver measurable revenue growth and improved customer journeys. I thrive in remote or hybrid environments and am seeking roles in campaign management, sales support, customer service, or backend operations. I bring strong project coordination, stakeholder management, and data-driven decision making to ensure high-quality outcomes delivered on time.

Available to hire

I am Mandy Cheng Guat Tan, a results-driven operations and customer experience professional with 20+ years of global experience at companies like Dell and Osram. I excel in end-to-end campaign management, process optimization, and cross-functional collaboration to deliver measurable revenue growth and improved customer journeys.

I thrive in remote or hybrid environments and am seeking roles in campaign management, sales support, customer service, or backend operations. I bring strong project coordination, stakeholder management, and data-driven decision making to ensure high-quality outcomes delivered on time.

Skills

CRM

Data Visualization

Experience Level

CRM

Expert

Data Visualization

Intermediate

Language

English

Fluent

Malay

Advanced

Chinese

Advanced

Work Experience

E-Business Senior Advisor at Dell Global Business Centre

February 1, 2020 - June 1, 2025

Led end-to-end campaign execution for APJ Premier Operations across 7 countries; partnered with Marketing and Merchandising to drive targeted campaigns; coordinated global content initiatives for the Premier customer portal; oversaw feasibility testing and UAT to ensure smooth deployments with minimal launch issues.

Regional Service Manager at Osram (M) Sdn Bhd – Global Shared Services Division

February 1, 2018 - January 1, 2020

Streamlined regional service delivery across APAC and NAFTA for STP, QTC, BTR, and HTR; established governance frameworks with SLAs and KPIs for migrations; managed multi-region budgets and resolved service complaints via a structured SSF ticket system; improved response times by 40% through standardized escalation procedures.

Demand Management Senior Specialist at IHS

November 1, 2016 - January 1, 2018

Delivered 100+ Eloqua email campaigns across APAC, improving lead engagement through segmentation and timely deployment; optimized lead data structures for accurate lead scoring and ROI tracking; ensured 100% compliance with global opt-in standards; performed in-depth data analysis to support targeted marketing and identify high-value prospects; served as primary APAC contact for marketers with 95% issue resolution within 24 hours.

Account Services Management Advisor (ANZ Region) at Dell Global Business Centre

July 1, 2015 - November 1, 2016

Led 40+ ANZ CFI projects from initiation to release, ensuring accurate execution of customer requirements and on-time delivery; coordinated with Solutions Architects, CS Engineering, factory teams and support functions to align technical specs; managed projects valued at $500K-$2M with complex customizations for enterprise clients; drove continuous improvement and maintained high client retention.

Marcom Production Senior Analyst at Dell Global Business Centre

October 1, 2012 - July 1, 2015

Led end-to-end production of marketing assets for India market; streamlined stakeholder and agency coordination; managed briefs and deadlines; ensured 100% brand and legal compliance; maintained 95% on-time delivery and managed SLAs with internal teams.

E-Business Senior Analyst at Dell Global Business Centre

February 1, 2012 - October 1, 2012

Monitored and maintained 99.5% uptime for online platforms; led incident response and reduced downtime; analyzed site metrics to identify improvement opportunities for performance and user experience.

Sales Support Analyst at Dell Global Business Centre

January 1, 2010 - January 1, 2012

Managed buffer stock orders, quotations, and inventory to support ANZ sales; resolved escalations and streamlined order fulfilment; conducted weekly audits and maintained 98% inventory accuracy; coordinated with vendors and logistics to expedite shipments, reducing delivery times by 20%.

Customer Care Specialist at Dell Global Business Centre

January 1, 2004 - January 1, 2010

Delivered high-quality support to corporate ANZ customers; resolved inquiries related to orders and service operations; acted as escalation point ensuring timely resolutions within SLA; maintained 4.5/5.0 CSAT and contributed to reductions in escalations.

Inside Sales Account Manager at Dell Global Business Centre

January 1, 2002 - January 1, 2004

Provided end-to-end sales support to 50+ ANZ customers, including order placement and technical assistance; prepared 30+ quotations weekly and recommended suitable products; closed $500K+ in annual sales through consultative engagement and relationship building.