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Hello! I’m Noah Kowalski, a hard-working professional with nearly eight years of experience in customer service across retail and tech support. I am dedicated to excellence in keeping schedules, ensuring customer satisfaction, delivering quality service, and leveraging strong interpersonal skills to help customers navigate challenges. I am a quick learner with a kind, approachable demeanor who thrives in fast-paced, detail-oriented environments. I welcome constructive criticism and enjoy collaborating with colleagues across departments to find the best solutions for customers and the business.…Hello! I’m Noah Kowalski, a hard-working professional with nearly eight years of experience in customer service across retail and tech support. I am dedicated to excellence in keeping schedules, ensuring customer satisfaction, delivering quality service, and leveraging strong interpersonal skills to help customers navigate challenges. I am a quick learner with a kind, approachable demeanor who thrives in fast-paced, detail-oriented environments. I welcome constructive criticism and enjoy collaborating with colleagues across departments to find the best solutions for customers and the business.

Noah Kowalski

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Hello! I’m Noah Kowalski, a hard-working professional with nearly eight years of experience in customer service across retail and tech support. I am dedicated to excellence in keeping schedules, ensuring customer satisfaction, delivering quality service, and leveraging strong interpersonal skills to help customers navigate challenges. I am a quick learner with a kind, approachable demeanor who thrives in fast-paced, detail-oriented environments. I welcome constructive criticism and enjoy collaborating with colleagues across departments to find the best solutions for customers and the business.…Hello! I’m Noah Kowalski, a hard-working professional with nearly eight years of experience in customer service across retail and tech support. I am dedicated to excellence in keeping schedules, ensuring customer satisfaction, delivering quality service, and leveraging strong interpersonal skills to help customers navigate challenges. I am a quick learner with a kind, approachable demeanor who thrives in fast-paced, detail-oriented environments. I welcome constructive criticism and enjoy collaborating with colleagues across departments to find the best solutions for customers and the business.

Available to hire

Hello! I’m Noah Kowalski, a hard-working professional with nearly eight years of experience in customer service across retail and tech support. I am dedicated to excellence in keeping schedules, ensuring customer satisfaction, delivering quality service, and leveraging strong interpersonal skills to help customers navigate challenges.

I am a quick learner with a kind, approachable demeanor who thrives in fast-paced, detail-oriented environments. I welcome constructive criticism and enjoy collaborating with colleagues across departments to find the best solutions for customers and the business.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Personal lines Sales Advisor at Insuritas (Banc Insurance Agency)

April 1, 2024 - Present

Answer inbound calls from clients about their insurance needs and offer relevant products. Assist in onboarding new agents with carrier systems and company practices.

Inbound Sales Representative at MATIC Insurance Services

October 1, 2022 - March 31, 2024

Field outbound and inbound calls to leads for screening and pre-qualification before transferring them to a licensed agent to assist in shopping their insurance.

Licensed Sales Advisor (Agent) at MATIC Insurance Services

February 1, 2021 - April 1, 2024

Assisted clients in shopping their insurance needs through 40+ A-rated carriers, presenting options clearly, and answering questions about insurance.

Internet Repair Representative at Charter Communications (Spectrum)

May 1, 2020 - September 30, 2022

Handled 45-50 calls daily regarding internet service; diagnosed, troubleshooted, and resolved issues; provided support for Spectrum website, emails, and streaming app.

Sales/Inbound Sales Representative at Charter Communications (Spectrum)

April 1, 2022 - September 30, 2022

Transitioned to the sales department to identify customer needs and promote services that best fit those needs while meeting department metrics. Generated revenue, including first-month performance of nearly $19,000.

MSR for the Glass Department at Safelite Solutions

October 1, 2018 - May 31, 2020

Filing and providing updates on glass claims for various accounts.

Licensed Claims Adjuster at USAA

August 1, 2018 - October 31, 2018

Assisted with the filing, status, and handling of claims from members, claimants, adjusters, medical providers and attorneys.

Coordinator at TJ Maxx & HomeGoods

October 1, 2017 - August 31, 2018

Led a team of 3-5 associates daily to maximize sales, maintain the sales floor, and ensure customer satisfaction. Stacked and maintained rugs, furniture, mirrors, and artwork. Also served as relief cashier and Customer Experience Coordinator.

Grocery Clerk at Kroger

September 1, 2015 - October 31, 2017

Stocked and maintained aisles in Grocery, Dairy, and Frozen departments; ensured product availability, quality, and freshness; ordered and unloaded shipments; created special orders for customers as requested.

Internet Services Sales Transition (Representative) at Charter Communications (Spectrum)

April 1, 2022 - September 1, 2022

Transitioned to the sales department (Apr 2022–Sept 2022) to identify customer needs and promote services that best fit those needs while meeting department metrics. First month out of training generated just shy of $19,000 in revenue for the company.

MSR (Glass Department) at Safelite Solutions

October 1, 2018 - May 1, 2020

Filing and providing updates on glass claims for multiple accounts.