Available to hire
With over 14 years of experience across the software development lifecycle, I’ve grown from Quality Control into Business Analysis and now Project Management. I bring strong analytical thinking, proactive communication, and a consistent focus on aligning delivery with business goals.
I’ve led cross-functional teams and worked closely with stakeholders across Asia, Australia, and the UK, including domains such as HR management, logistics, IoT, and e-banking. Certified in Agile methodologies, I combine servant-leadership with structured planning to remove blockers, improve execution quality, and deliver successful releases.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Vietnamese
Fluent
English
Fluent
Norwegian
Advanced
Work Experience
Learning and Development Coordinator at Groove Technology
April 30, 2025 - September 11, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Senior Project Manager at Groove Technology
April 30, 2025 - September 11, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows, and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, identified work, assigned tasks, and removed obstacles to optimize efficiency. Facilitated communication with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages, analyze delivery processes, and ensure full understanding of business requirements and status updates. Ensured adherence to development delivery processes across development, project, and maintenance/enhancement activities. Managed customer requests and change processes, including analysis and implementation of changes.
Learning and Development Coordinator at Groove Technology
April 30, 2025 - September 11, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Senior Project Manager at Groove Technology
April 30, 2025 - September 11, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, ensuring work was identified, assigned, and completed on time, and removed obstacles to optimize project efficiency. Facilitated communication with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages and business requirements, and provided consistent project status updates. Ensured adherence to development delivery processes across all development, project, and maintenance/enhancement activities.
Learning and Development Coordinator at Groove Technology
April 30, 2025 - July 31, 2025Coordinated with employees, trainers, and vendors to deliver training, providing logistical and technical support, and analyzed feedback to assess program effectiveness and create reports. Participated in developing and refining competency frameworks based on skills and organizational behaviors.
Senior Project Manager at Groove Technology
April 30, 2025 - July 31, 2025Led a 20-member distributed team across onshore/offshore locations, streamlined workflows and ensured on-time delivery through effective task coordination and meetings. Managed comprehensive project planning and scheduling, ensuring work was identified, assigned, and completed on time, and removed obstacles to optimize project efficiency. Managed customer requests and change processes, including analysis and implementation of changes. Facilitated communication and collaboration with Delivery Leads, Product Owners, and both onshore and offshore teams to clarify work packages, analyze delivery processes, and ensure full understanding of business requirements and consistent project status updates. Ensured adherence to development delivery processes across all development, project, and maintenance/enhancement activities.
Learning and Development Coordinator at Groove Technology Vietnam
January 1, 2024 - April 1, 2025Coordinated training programs and supported the development and refinement of competency frameworks to align skills with organizational needs.
Senior Project Manager at Groove Technology Vietnam
January 1, 2023 - April 1, 2025Led a cross-functional offshore team of 15, collaborating with stakeholders in Australia and the UK to align technical execution with business requirements. Managed the end-to-end lifecycle from requirement analysis, resource planning, task coordination and planning to successful releases. Acted as a servant leader to remove obstacles, improving team performance, efficiency and project quality. Fostered strong relationships with onshore teams and business owners, managing expectations and aligning interests among diverse stakeholders.
Project Manager at Groove Technology
December 31, 2022 - September 11, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Project Manager at Groove Technology
December 31, 2022 - September 11, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Project Manager at Groove Technology
December 31, 2022 - July 31, 2025Defined project scopes and schedules, launching the product to 5+ customers with 95% customer satisfaction. Conducted end-to-end business analysis, translating requirements into actionable development tasks. Managed bug reports and stakeholder expectations, ensuring milestone adherence.
Project Manager at Groove Technology Vietnam
February 1, 2019 - December 1, 2022Defined project scope and objectives; managed timelines, tasks and resources to maintain team velocity and ensure high-quality delivery against project goals. Acted as a business analyst, capturing and analyzing business needs and translating them into detailed functional requirements and documentation to facilitate knowledge transfer to development teams. Served as the primary point of contact for international customers and senior management, leading project updates, product demos, and strategic reporting.
Test Lead at Groove Technology
January 31, 2019 - September 11, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Test Lead at Groove Technology
January 31, 2019 - September 11, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Test Lead at Groove Technology
January 31, 2019 - July 31, 2025Developed test strategies, supported UAT, and led a 10-member QC team, improving testing efficiency through training and process enhancements.
Senior QC at Groove Technology
December 31, 2017 - September 11, 2025Designed test plans and data, supported UAT, and reduced defect misses through peer reviews.
Senior QC at Groove Technology
December 31, 2017 - September 11, 2025Designed test plans and data, supported UAT, and reduced defect misses through peer reviews.
Senior QC at Groove Technology
December 31, 2017 - July 31, 2025Designed test plans and data, supported UAT, and reduced defect missing through peer reviews.
Business Analyst, QC Team Lead, Senior QC, QC at Previous company
April 30, 2017 - September 11, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction. Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Business Analyst, QC Team Lead, Senior QC, QC at Previous company
April 30, 2017 - September 11, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction. Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Business Analyst at S3 Corp
April 30, 2017 - July 31, 2025Gathered and clarified requirements onsite in Malaysia, designing FRDs with diagrams and prototypes, obtaining client satisfaction.
Test Lead, Senior QC at Groove Technology Vietnam
April 1, 2017 - January 1, 2019Defined comprehensive test plans and strategies for new projects, including test data design and business logic validation. Managed resource allocation and conducted peer reviews and internal training to enhance team technical skills and domain knowledge. Collaborated directly with customers to support User Acceptance Testing, lead product demos, and ensure alignment with specifications.
Senior Quality Control at S3 Corp
May 31, 2016 - July 31, 2025Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Senior QC Team Lead at DTSC
March 31, 2014 - July 31, 2025Led QC teams, defined test strategies, and ensured quality delivery across multiple projects.
Business Analyst, QC Team lead, Senior QC, QC at Previous company (DTSC, S3 Corp)
June 1, 2011 - April 1, 2017Gathered and clarified requirements onsite in Malaysia and produced Functional Requirement Documents (FRD) including technical diagrams and prototypes for client alignment. Led the QC team and defined and executed comprehensive test strategies to ensure high-quality delivery across multiple projects. Supported testing across Web, Mobile, and API, and collaborated with cross-functional stakeholders to ensure delivery quality.
Business Analyst, QC Team Lead, Senior QC at DTSC, S3 Corp (Previous company)
June 1, 2011 - April 1, 2017Business Analysis: gathered and clarified requirements onsite in Malaysia; designed Functional Requirement Documents (FRD), including technical diagrams and prototypes to ensure client alignment. Quality Control: led QC teams; defined and executed comprehensive test strategies to ensure high-quality delivery across multiple projects.
Education
Bachelor's degree at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - December 31, 2011Bachelor's degree in information technology at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Bachelor's degree in Information Technology at University of Science, Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Bachelor’s Degree at University of Science Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Bachelor's Degree at University of Science Ho Chi Minh City
January 1, 2007 - January 1, 2011Bachelor's Degree at University of Science Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Bachelor’s Degree at University of Science Ho Chi Minh City, Vietnam
January 1, 2007 - January 1, 2011Qualifications
PSPO I
January 11, 2030 - July 31, 2025PSM I
January 11, 2030 - July 31, 2025Completion of SAFe Product Owner/Product Manager
January 11, 2030 - July 31, 2025Project Management Fundamental
January 11, 2030 - July 31, 2025CMMI Fundamental
January 11, 2030 - July 31, 2025PSPO I
January 11, 2030 - September 11, 2025PSM I
January 11, 2030 - September 11, 2025SAFe Product Owner/Product Manager
January 11, 2030 - September 11, 2025Project Management Fundamental
January 11, 2030 - September 11, 2025CMMI Fundamental
January 11, 2030 - September 11, 2025PSPO I
January 11, 2030 - September 11, 2025PSM I
January 11, 2030 - September 11, 2025Completion of SAFe Product Owner/Product Manager
January 11, 2030 - September 11, 2025Project Management Fundamental
January 11, 2030 - September 11, 2025CMMI Fundamental
January 11, 2030 - September 11, 2025Workday Human Capital Management for Business Users
January 1, 2025 - May 14, 2026SAFe Product Owner
January 1, 2024 - May 14, 2026Professional Scrum Product Owner I
January 1, 2022 - May 14, 2026Professional Scrum Master I
January 1, 2021 - May 14, 2026Project Management Fundamentals
January 1, 2019 - May 14, 2026CMMI Fundamentals
January 1, 2013 - May 14, 2026Workday Human Capital Management for Business Users
January 1, 2025 - May 14, 2026SAFe Product Owner
January 1, 2024 - May 14, 2026Professional Scrum Product Owner I
January 1, 2022 - May 14, 2026Professional Scrum Master I
January 1, 2021 - May 14, 2026Project Management Fundamental
January 1, 2019 - May 14, 2026CMMI Fundamental
January 1, 2013 - May 14, 2026Completion of Workday Human Capital Management for Business Users
January 1, 2025 - May 14, 2026SAFe Product Owner
January 1, 2024 - May 14, 2026Professional Scrum Product Owner I
January 1, 2022 - May 14, 2026Professional Scrum Master I
January 1, 2021 - May 14, 2026Project Management Fundamental
January 1, 2019 - May 14, 2026CMMI Fundamental
January 1, 2013 - May 14, 2026Completion of Workday Human Capital Management for Business Users
January 1, 2025 - August 17, 2026Completion of SAFe Product Owner
January 1, 2024 - August 17, 2026Professional Scrum Product Owner I
January 1, 2022 - August 17, 2026Professional Scrum Master I
January 1, 2021 - August 17, 2026Project Management Fundamental
January 1, 2019 - August 17, 2026CMMI Fundamental
January 1, 2013 - August 17, 2026Industry Experience
Software & Internet, Financial Services, Transportation & Logistics, Retail, Professional Services, Education, Media & Entertainment, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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