Available to hire
Hi, I’m Ngoc Ngan Pham. I’m a software quality assurance professional with over 10 years of experience in software quality assurance and manual testing. I enjoy analyzing system specifications, executing test cases, and collaborating with development teams to identify, document, and resolve defects.
I have a proven ability to ensure software reliability, improve testing efficiency, and contribute to product excellence. I thrive in fast-paced, high-volume environments, maintain accuracy under pressure, and continuously seek opportunities to improve processes and deliver value to users.
Work Experience
Pharmacy Technician at Walmart
January 1, 2021 - PresentEnsured accuracy and compliance in processing prescription orders using the pharmacy management software. Collaborated with pharmacists and healthcare professionals to maintain data integrity and patient confidentiality. Identified and resolved data or process discrepancies with attention to detail. Applied problem-solving and communication skills to address technical and customer issues. Worked efficiently in a high-volume environment, maintaining accuracy under pressure.
Software Quality Assurance Tester at LogiGear Corporation
January 1, 2009 - December 31, 2019Reviewed and analyzed system specifications and requirements to ensure test coverage. Designed, executed, and maintained manual test cases and test suites for web and desktop applications. Reported, tracked, and verified bugs using defect management tools. Collaborated closely with development teams to reproduce and troubleshoot defects. Created and maintained detailed documentation of test results and processes. Participated in regression, functional, and UAT testing. Ensured quality standards across multiple software releases.
Assistant Instructor at Kumon
January 1, 2009 - December 31, 2009Supported individualized learning sessions for students using the Kumon Method. Monitored and recorded progress data to evaluate student performance. Developed organizational and multi-tasking skills by managing multiple students simultaneously.
Education
Bachelor’s degree in Computer Science at California State University, East Bay
January 1, 2022 - January 1, 2025Bachelor’s degree in Sociology at California State University, East Bay
January 1, 2022 - January 1, 2025Associate degree in Computer Science at Evergreen Valley College
January 1, 2019 - January 1, 2022Associate degree in Mathematics at Evergreen Valley College
January 1, 2019 - January 1, 2022Bachelor’s degree in Computer Science at University of Science HCM C, Vietnam
January 1, 2004 - January 1, 2010Qualifications
Industry Experience
Software & Internet, Healthcare, Professional Services
Hire a QA Engineer
We have the best qa engineer experts on Twine. Hire a qa engineer in San Jose today.