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I’m Nicolly Cruz, a Sales and Customer Success professional based in São Paulo, Brazil, with a track record in building business opportunities, nurturing client relationships, and optimizing the customer journey across B2B and B2C contexts. I enjoy blending digital marketing, data analysis, and multichannel communication to drive growth and retention, while collaborating with cross-functional teams to deliver measurable results.…I’m Nicolly Cruz, a Sales and Customer Success professional based in São Paulo, Brazil, with a track record in building business opportunities, nurturing client relationships, and optimizing the customer journey across B2B and B2C contexts. I enjoy blending digital marketing, data analysis, and multichannel communication to drive growth and retention, while collaborating with cross-functional teams to deliver measurable results.

Nicolly Cruz

Content Creator, Copywriter, Brand Designer, +2

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I’m Nicolly Cruz, a Sales and Customer Success professional based in São Paulo, Brazil, with a track record in building business opportunities, nurturing client relationships, and optimizing the customer journey across B2B and B2C contexts. I enjoy blending digital marketing, data analysis, and multichannel communication to drive growth and retention, while collaborating with cross-functional teams to deliver measurable results.…I’m Nicolly Cruz, a Sales and Customer Success professional based in São Paulo, Brazil, with a track record in building business opportunities, nurturing client relationships, and optimizing the customer journey across B2B and B2C contexts. I enjoy blending digital marketing, data analysis, and multichannel communication to drive growth and retention, while collaborating with cross-functional teams to deliver measurable results.

Available to hire

I’m Nicolly Cruz, a Sales and Customer Success professional based in São Paulo, Brazil, with a track record in building business opportunities, nurturing client relationships, and optimizing the customer journey across B2B and B2C contexts.

I enjoy blending digital marketing, data analysis, and multichannel communication to drive growth and retention, while collaborating with cross-functional teams to deliver measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Commercial Assistant at Nazapack Embalagens LTDA

April 1, 2024 - July 1, 2025

Generated new business opportunities through active prospecting; Managed client portfolio and strategic follow-ups; Supported marketing planning and campaign briefs; Assisted B2B and B2C negotiations and deal closing; Delivered fast multichannel customer service to improve retention.

Advertising Account Support / Website Development at WebHub

April 1, 2023 - August 1, 2023

Prospected clients for website and digital marketing solutions; Managed website development projects from concept to delivery; Coordinated developers, designers, and marketing teams; Implemented SEO strategies and performance optimization; Managed social media strategies aligned with conversion goals.

Customer Service Assistant at Nacional Gás

June 1, 2022 - December 1, 2022

Supported sales operations and account management; Managed corporate reservations, quotes, and changes; Provided B2B and B2C client consulting and system guidance; Negotiated with suppliers and maintained relationships.

Customer Success at Plugg.to

March 1, 2022 - June 1, 2022

Managed customer portfolio with proactive support; Analyzed performance metrics and generated improvement reports; Conducted training sessions and strategic meetings with clients; Improved usability and reduced friction in the customer journey.

Customer Service Representative at BCR Serviços (Santillana Project)

November 1, 2021 - March 1, 2022

Provided online and phone support with focus on resolution; Managed CRM records and communication with internal teams; Supported large corporate clients through Zendesk.

Customer Support Specialist at Teleperformance (Uber Project)

November 1, 2019 - March 1, 2020

Resolved urgent platform and app issues for users; Produced service reports to support operational improvements.

Marketing Assistant at Letícia de Cassia de Figueiredo Uglar

September 1, 2018 - June 1, 2019

Managed digital marketing campaigns and social media strategy; Increased engagement by more than 75% on Facebook and Instagram; Supported reporting and coordinated small project teams.

Independent Business Owner at Churrasco Grego

November 1, 2017 - August 1, 2018

Managed operations, suppliers, and customer service; Implemented marketing actions that increased revenue and ticket value.

Debt Collection Negotiator Trainee at RR Serviços Financeiros

June 1, 2015 - April 1, 2017

Conducted negotiations with individuals and companies; Managed high call volume (around 100 calls/day); Maintained records and administrative controls.