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I'm Nicole Burger, a Digital Marketing Specialist and Customer Service Agent with over 7 years of experience in customer service and marketing roles. I'm skilled at building brand awareness, analyzing consumer data, and enhancing customer satisfaction. I have achieved top collector status and contributed to departmental goals through effective communication and relationship management. I'm eager to leverage my interpersonal skills and background in customer engagement to create memorable experiences and drive success for the organization.…I'm Nicole Burger, a Digital Marketing Specialist and Customer Service Agent with over 7 years of experience in customer service and marketing roles. I'm skilled at building brand awareness, analyzing consumer data, and enhancing customer satisfaction. I have achieved top collector status and contributed to departmental goals through effective communication and relationship management. I'm eager to leverage my interpersonal skills and background in customer engagement to create memorable experiences and drive success for the organization.

Nicole Burger

Digital Marketer, Marketing Strategist, Marketing Analyst, +7

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I'm Nicole Burger, a Digital Marketing Specialist and Customer Service Agent with over 7 years of experience in customer service and marketing roles. I'm skilled at building brand awareness, analyzing consumer data, and enhancing customer satisfaction. I have achieved top collector status and contributed to departmental goals through effective communication and relationship management. I'm eager to leverage my interpersonal skills and background in customer engagement to create memorable experiences and drive success for the organization.…I'm Nicole Burger, a Digital Marketing Specialist and Customer Service Agent with over 7 years of experience in customer service and marketing roles. I'm skilled at building brand awareness, analyzing consumer data, and enhancing customer satisfaction. I have achieved top collector status and contributed to departmental goals through effective communication and relationship management. I'm eager to leverage my interpersonal skills and background in customer engagement to create memorable experiences and drive success for the organization.

Available to hire

I’m Nicole Burger, a Digital Marketing Specialist and Customer Service Agent with over 7 years of experience in customer service and marketing roles.
I’m skilled at building brand awareness, analyzing consumer data, and enhancing customer satisfaction. I have achieved top collector status and contributed to departmental goals through effective communication and relationship management. I’m eager to leverage my interpersonal skills and background in customer engagement to create memorable experiences and drive success for the organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Marketing Expert at Accenture

January 1, 2017 - Present

Assisted advertisers on social media with Brand Awareness and campaign strategies to grow their business and revenue. Built rapport through weekly meetings to discuss metrics and analytics and to drive ongoing growth. Helped design and oversee ad layouts and content, and assisted new hires with tips and effective procedures.

Customer Service [Tech Support] at Sitel

December 31, 2017 - October 8, 2025

Handled inbound tech support calls for Cox Communications Data Tech Department; diagnosed connectivity issues and provided solutions. Addressed product inquiries and assisted with service statements; maintained excellent rapport and contributed to monthly targets; consistently a top performer.

Debt Collections at CBE Companies

April 1, 2013 - May 31, 2016

Managed inbound and outbound collections calls for DirecTV and Student Loans; negotiated payment arrangements to suit both company and consumer. Mastered skip-tracing to reach debtors; consistently a top performer and built strong rapport with consumers to help meet goals.